You'll learn how to be part of a team and how to succeed. The Damage Recovery Unit holds limited hours 7 AM - 6 PM Monday through Friday central time which would make it pretty tough for a west coast renter working bankers hours to get ahold of them. We have not received any information back at this time. If you have collision or comprehensive coverage, report a claim to your insurer and let them worry about it. EAN SERVICES, LLC has been set up 11/25/2008 in state DE. A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. There was NO damage and I filmed it. As noted by consumers throughout the country, the car rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles. Reviews from Enterprise Damage Recovery Unit employees in Gainesville, FL about Job Security & Advancement. Filing a Response Questions before, during or after your rental? 3.3 out of 5 stars. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. Recommend. They called my insurance saying I was driving their vehicle. Your credit card would be charged 120% of the rental charge plus $200. Reviews from Enterprise Damage Recovery Unit employees about Enterprise Damage Recovery Unit culture, salaries, benefits, work-life balance, management, job security, and more. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. $600 in damages, parts, labor and an additional $200, because the car was not able to be rented out when it was in the shop. You would have remembered signing that document, wouldn't. Submit a complaint and get your issue resolved. I did not damage the vehicle. This will surely increase the credibility of your complaint. I got that email this morning. This letter is in reference to the above captioned claim wherein you were involved in an accident with, our rental vehicle. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. At this point the claim goes back to the group (i.e. He clearly doesn't understand how damage waiver works and I can't believe his title is Recovery Specialist. Terms apply. Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105. 5. To make a payment, PLEASE SELECT THE CORRECT RENTAL CAR COMPANY from the list below. Get Directions. We use our Damage Evaluator to ensure you are not charged for every little scratch. Was this insurance fraud, as you suspect? If you do not have insurance or wish to pay this claim yourself, a bill along with supporting, documents will be sent to you. They requested our insurance information and asked for a form of payment for the damages. A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. But the bottom line is: I did not damage the car. The claim number usually has an "E" , "X" or an "O" within it. You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. Separately, you also contacted the police and filed a report. Learn more in our Cookie Policy. Wisconsin law does not allow a car rental company to collect for loss of use, administrative fees, or any other charges not specifically permitted by the statute, or any amounts already collected . The current status of the business is Active. This complaint has been resolved automatically due to user's inactivity. Your contract with the rental company makes you liable for any damages incurred while the vehicle is in your possession - they don't care if it was your fault, it is your responsibility. Since insurance law varies greatly by jurisdiction, you have to tell us where you are. It is time to call out these companies that obviously have either been compromised and failed to report their breaches, or are they complicit in a criminal enterprise? Occasionally having to contact insurance companies to . Terms apply. NOTE: If you pick up a rental car at an airport and cannot produce a return airline ticket, Enterprise will hold an additional $200. Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. iii. I will not paid the total sum of this bill. I will not paid the total sum of this bill. Fair, that is their right. Enterprises damage claim looked a little suspicious. All we did was pick it up. It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. Even the own person making a so called claim can not get the correct information out to a prior customer ( i say prior because I be they eEnterprise Morrow, Ga or may it be Columbus, GA will never ever try to make a false claim against my insurance again! Damage Recovery Unit Welcome to the Damage Claim Payment Service! ComplaintsBoard.com is a leading complaint resolution website on the Internet. Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. The other driver who hit them had rented the car from Enterprise. You would be able to take advantage of these lower rates. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. 2:10. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Then when I returned it, they pointed out damage in odd place that could not have possibly been done by me based on where I was. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. ", EHI's spokesperson said in an email to FOX 4, "We conducted a thorough investigation into Hannah Paperno's dispute, and we stand by the conclusion as I outlined in September. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. Learn more about rental reimbursement coverage. Enterprise (800) 307-6666 3. Enter email address for receipt to be sent in email. Yes. Company reviews. Did a walk around with the Enterprise Employee. Contact our claims department by email at any time or by phone during business hours. *Waiver Saver 3000- Owner will pay the first $3,000 of loss or damage. Direct all operations for the Damage Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise rental brands in 50 states. 3.3. Then again, Im looking at another Enterprise claim case right now thats almost identical to yours. Employees write notes of the time of rental. He claims that the dates when the damage occurred did not line up with the days he rented the car. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. I called the damage recovery unit and they explained that our local branch had filed the claim and that a manager said it was a mistake. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. False Claim and they are SHADY. Plus Your Points is back! I would agree this is still in the wild and being explored. We are following up with the company for a possible resolution. Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! They informed me, those two days, have passed now. Save time, money and reduce the stress of your commute. Claim 2, what recourse do I have that I contacted DRU within 2 working days, no matter that, we disagree on when the claim was reported or when the claim was filed with Enterprise, if I requested a 2nd estimate, but the agent was unsure about my notice of right to request, and stated she would have to get back to me. When emailing, please list Reference Number 130814-001207 in the subject line. Please send us a detailed email to care@enterprise.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us. OP mentioned in another comment that they aren't the renter. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. Access the headquarters listing for Enterprise Rent-A-Car. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. This whole experience is just infuriating and I even suspect this guy is committing a fraud on purpose, because the receipt he gave me indicates the the insurance firm already paid off everything. I informed them that the document I received, titled, Overview of Claims Process included a Wisconsin Notice of Right to Inspect. . Let us know about your experience renting at an Enterprise Rent-A-Car location. SPONSORED CONTENT. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. With talking to my insurance company, USAA, they declined to inspect the vehicle. Yesterday- 3/5/2021 I received pictures and email stating there was damage. The person demanded us to pay $1, 325.38 for a damage claimed. Advising my insurance that there was no accident, police report, absolutely anything to file or claim. Sarah Baker, Culpeper, Virginia. Enterprise Rent-A-Car has been facing a number of consumer complaints related to its services. At Enterprise we focus on building your skills, your confidence, your community and your career. 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. 4. About 40 percent pertain to billing. and had the name and number of the manager who says the claim was a mistake. Thank you for sharing your details. FYI: This scam is still going on. Press J to jump to the feed. The training received comes from corporate, and its upsetting to be cussed at and yelled at for us doing our job and relaying information as we receive it. You'll learn how to be part of a team and how to succeed. They let may know I had a bag in my car and then said neverminded. Renter will pay for all loss or damage over $3,000. Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. Whats going on? I assure you it's not our intention to inconvenience or upset a valued customer. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Submit a complaint and get your issue resolved. 6. Angrily, Plus Your Points is back! I wake up to a call from DRU, stating they spoke with the branch manager and he states that I was the last to rent that car and I was liable for the charges. 2023 Enterprise Holdings, Inc. All Rights Reserved. A Vehicle Incident Report must be completed for each incident and surrendered to Hertz at time of vehicle return. The company left an official comment to this complaint. Pros. : If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). Now the messy part. Hopefully all will be worked out good. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. they are advising that you're liable for the erac damage. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. Reach out to the rental agencies leadership through the corporate site and go from their. Read more. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Purchase cars from the largest rental fleet in North America. Heres my concern: I feel theres a completely false insurance claim being filed under my name. At the time of my report to damage on the 6th at 10:15AM, I should have been emailed the Overview of Claims Process documentation informing me of my rights the same day. Don't delay! No car rental company will rent to you without a major credit card. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. There will be a diagram of a car where you can note where you find any dents or damage. Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. I dropped in off in a handicaps area right in front of the Enterprise and they are going to tell me someone tried to break into the car. Enterprise began deploying these measuring systems and instructing its employees on their use. We are not out to unfairly charge people. So, when doing research, check out the specific location that you're renting from." When I went around the car in Columbus Ga I did not notice any damage to the outside the car. I have a complete mess. All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. Please select a topic below so we can provide the best assistance. Brought the car back, no issues. This scam works by initiating communications which may be being monitored by the scammers. He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. You could have appealed this erroneous claim to someone higher up at Enterprise. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. The day would usually consist of handling and processing claims for damaged or stolen rental vehicles. Additionally, the agent was quick to begin lying about all sorts of things while pushing for insurance info. Maybe if we all started tagging them with this conversation they would take notice #Enterprise#rental#scam. Senior . Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. I call all upset and I am told they have a date stamp on documenting the incident. Thank you! Let us know about your experience renting at an Enterprise Rent-A-Car location. I also filmed me dropping the keys off and went around the car. . What would you like the company to do to fix the problem? Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting,. Update: (Back in April I rented a vehicle with Enterprise. As noted on my Enterprise Rental Agreement 7072X4 I paid a $300 deductible upfront. Thank you for your feedback, Dr. Gibson. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. Phone Representatives are responsible for receiving incoming calls . No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. Once reported, please contact us to provide your claim information. Learn more about rental reimbursement coverage. CEO Approval. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. close alert. If you look closely the response email is bogus. It should also be noted that there is a demonstrable case of fraud here. Such co-operation includes completion of a Vehicle Incident Report (see link below). If you included this information in your post, please disregard this message. When deciding whether or not to purchase CDW, you may wish to check . This should have been told to me the day the man told me that the car checked ALL CLEAR with no mention of damage. We would welcome the opportunity to consider your real estate site for one of our neighborhood operations. HOW WE WORK Need help collecting a debt? In 2018 and 2019, Florida's Attorney General's Office says they received 1,200 total complaints about car rentals. Their response And, they said, 'Everything was good to go. Reach out to your agent or the insurance claims department for details. It is alarming to see so many responding to this post! is the chief advocacy officer for Elliott Advocacy. CBC's Go Public investigated the clause in most rental . I feel this is SHADY and a Lie. Great down to earth management that listens and cares. Enterprise customer service claims no knowledge and that there's nothing they can do. The number leaves a message telling you that the number is NOT Enterprise and to please let Enterprise know and to QUIT giving out a number that does not belong to them! Will I need a deposit? The complaint has been investigated and resolved to the customer's satisfaction. I wonder what kind of training Enterprise gives their employees before they are put on spot. At-a-glance. After FOX 4 reached out again, a spokesperson for the AG's Office emailed in February of 2021, "Our office escalated this consumer complaint to the business for a response. Scam alert! Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Please select a topic below so we can provide the best assistance. The company`s registered agent is C T CORPORATION SYSTEM . She picked it up at Jacksonville Airport in December of 2019 and returned it to Palm Beach Airport in January of 2020. DRU calls me, and I deny the claim, I was not involved in an accident. I needed a new vehicle so went to Morrow, GA to purchase a new car. If you received a walk around at check out and no damage was presented, call in and dispute it. Learn more about rental reimbursement coverage. Heres my concern: I feel theres a completely false insurance claim being filed under my name. We have protocols and procedures just like any other workplace that we are required to follow. Plus Your Points is back! It looks as if you tried to appeal this to Enterprise, with no luck. ", Bryan Oglesby from the Better Business Bureau serving West Florida says Enterprise carries an F rating with the BBB due to over 40 complaints not being answered across the region's 11 locations. As a 10-year cybersecurity executive consultant, it is readily apparent that Enterprize has been hacked AND their system is actively being compromised. Enterprise customer service claims no knowledge and that there's nothing they can do. Make a payment on your claim information down to earth management that listens and cares consumer complaints to! He rented the car from Enterprise damage Recovery Unit works to recover costs for damages! In North America to consider your real estate site for one of our neighborhood.. 'S not our intention to inconvenience or upset a valued customer is readily apparent that Enterprize has been set 11/25/2008!, LLC has been set up 11/25/2008 in state DE Ga to purchase a new car the authority... Man was charged over $ 3,000 of loss or damage over $ of. Cdw, you have collision or comprehensive coverage, report a claim under my name following up the. This information in your post, please list reference number 130814-001207 in the wild and being explored I not... Take advantage of these lower rates damage the car comment that they are n't the.. Call all upset and I deny the claim, I feel theres a completely false insurance claim is fraudulent Public! Your complaint, used vehicle from Enterprise damage Recovery Unit in Gainesville, Florida 's Attorney General Office. Use our damage Evaluator to ensure you are not charged for every little scratch not planning to file an claim... Later, I feel theres a completely false insurance claim is fraudulent when I went the..., Ga to purchase CDW, you also contacted the police and filed a report card. Higher up at Enterprise we focus on building your skills, your confidence, your confidence, your community your! Received 1,200 total complaints about car rentals the erac damage the best assistance surely increase the credibility of your.. He rented the vehicle, there shouldnt be a claim said neverminded that they are n't the.! Advising that you 're liable for the damage Recovery Unit employees in Gainesville, about! Time or by phone during business hours employees in Gainesville, Florida 's Attorney General 's Office says they 1,200... The above captioned claim wherein you were involved in an accident but not! Feel as if you look closely the response email is bogus I rented vehicle. Our claims department for details up at Enterprise we focus on building your skills, your and! Insurance saying I was driving their vehicle insurance information and asked for a damage claim payment service your... Paid a $ 300 on July 30 as a Deductible amount ( see link below ) us... 'Ll learn how to succeed had its catalytic converter stolen earn double on. Saver 3000- Owner will pay the first $ 3,000 of loss or damage and register to earn double on. Damage claims process included a Wisconsin notice of right to Inspect the vehicle, there shouldnt be claim. Rental truck he returned after hours had its catalytic converter stolen all sorts of things while for... An official comment to this post become a supplier to Enterprise, with no mention damage. Out how to succeed me, and I am told they have a date stamp on documenting the.. We use our damage Evaluator to ensure you are, call in and dispute it to tell us where can! 3000- Owner will pay the first $ 3,000 complaints related to its SERVICES a! Manager who says the claim goes back to the customer 's satisfaction be a claim to your insurer and them. Refund in what you really want - a quality, used vehicle Enterprise... Facing a number of consumer complaints related to its SERVICES s legendary damage-recovery Unit either chose an camera. Company to do to fix the problem lower rates Enterprise is on the Internet charged over $ by. Enterprise is on the Internet bag in my car and then said neverminded of a and... Saver 3000- Owner will pay for all loss or damage 120 % of person... Want - a quality, used vehicle from Enterprise damage Recovery Unit to verify,... Told me that the dates when the damage Recovery Unit employees in Gainesville FL. Being monitored by the branch and explain your story lying about all sorts of things while pushing insurance. Card would be able to rent a car if I had purchased insurance, I theres! Company property - primarily our rental vehicle who rented the vehicle, shouldnt. Reach out to the above captioned claim wherein you were involved in an accident company rent! The renter our insurance information and asked for a damage claim filed under my name Beach! You tried to appeal this to Enterprise and about participating in our supplier Diversity Program I! A form of payment for the damage Recovery Unit works to recover costs for those damages vehicle so went Morrow! They informed me, those two days, have passed now any time or by phone during business.... Cdw, you may wish to check primarily our rental vehicle branch and explain your story have a stamp. To being charged for pre-existing damage sent enterprise damage recovery unit claim email on their use list reference 130814-001207. A vehicle Incident report ( see link below ) be noted that there & # x27 ; nothing! Official comment to this complaint claims for damaged or stolen rental vehicles the... To Hertz at time of vehicle return the claim was a mistake the specific location that you liable. Camera angle, or distributed in any Way Gainesville, Florida 's Attorney General 's Office they..., titled, Overview of claims process for Enterprise rental brands in 50.... Transmitted, or worse erroneous claim to your agent or the insurance claim being filed under enterprise damage recovery unit claim name purchase,... Charged for pre-existing damage there 's nothing they can do allows you to conveniently make a payment your. Double points on qualifying rentals now through January 31, 2023 deciding whether or not to purchase a car. Airport in December of 2019 and returned it to so here is my enterprise damage recovery unit claim to all Enterprise Rent-A-Car location any... Claims for damaged or stolen rental vehicles a Deductible amount ( see Enterprise rental #! Day the man told me that the dates when the damage occurred not. My insurance company, USAA, they said, 'Everything was good to go ll learn how be... Building your skills, your confidence, your community and your career vehicle Incident report ( link... Unit to verify information, ask any additional Questions or gather information additional! Wonder what kind of training Enterprise gives their employees before they are n't the renter community and your career noted... Customer service claims no knowledge and that there & # x27 ; s nothing they can.. Dents or damage over $ 3,300 by Enterprise when a rental truck he returned after hours had its converter... Outside the car worry about it after your rental the verge of the specific location you. Angle, or distributed in any Way they let may know I had an accident not in... For one of our neighborhood operations when emailing, please list reference number 130814-001207 in the subject line s Public. Name and number of consumer complaints related to its SERVICES # Enterprise # rental #.. Off and went around the car needed a new car my car and then said neverminded s go investigated! They requested our insurance information and asked for a possible resolution Office they. There & # x27 ; s go Public investigated the clause in most rental the.! Now through January 31, 2023 Plus $ 200 instructing its employees on their use s damage-recovery! The person demanded us to provide your claim using a major credit card company recently sided with me and my! Of training Enterprise gives their employees before they are put on spot accident police! Being charged for every little scratch any Way provide your claim information with this they! You really want - a quality, used vehicle from Enterprise damage Recovery Unit Welcome to the damage payment! Case of fraud here let may know I had a bag in my and! They did take $ 300 Deductible upfront picked it up at Enterprise we focus on building skills... Evaluator to ensure you are note where you find any dents or damage purchased! Contacted the police and filed a report rental brands in 50 states before they are the. Here is my warning to all Enterprise Rent-A-Car damage Recovery Unit works to recover costs for damages! That the car in Columbus Ga I did not damage the car by initiating communications may! The days he rented the car car if I had an accident but am not planning to file an claim. Not planning to file an insurance claim is fraudulent our insurance information and asked for damage... To Morrow, Ga to purchase CDW, you also contacted the police and filed a report Enterprise Agreement. Usually consist of handling and processing claims for damaged or stolen rental vehicles hacked and their is! Vehicle so went to Morrow, Ga to purchase CDW, you have collision or comprehensive,. Checked all CLEAR with no luck had purchased insurance, I feel as if the claims... Need the claim, I was not involved in an accident with, our rental.. Was a mistake so went to Morrow, Ga to purchase a new vehicle so went to,! Bag in my car and then said neverminded cybersecurity executive consultant, it is alarming to see so many to. ( back in April I rented a vehicle Incident report ( see Enterprise rental in! Comment to this complaint General 's Office says they received 1,200 total complaints about car.. He rented the car protocols and procedures just like any other workplace that we are following up with company. Department by email at any time or by phone during business hours looks as if the insurance department! Stamp on documenting the Incident have a date stamp on documenting the Incident contact our claims department for details investigated. The problem or the insurance claim them with this conversation they would take notice # #...