This means youre unable to add your Nest Detect to the app. Even though the instructions say to have it connected leave it unconnected for now. Make sure you meet all the requirements to get started. The app page should tell you if theres an update you can install. Set primary to be 8.8.8.8, secondary to be 8.8.4.4. Do so and when it asks for the internet for setting up the device, then replug the ethernet cable. Allow all devices to stay disconnected from the power for 5 minutes. Easy to. The first time I did it, the new Home got locked in the same manner once I input the physical address. Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON. In the months since, the post has received over 200 replies from other Google/Nest Wifi owners seeing similar behavior. After about a minute, the, On your phone or tablet, open the Google Home app. Hi, I am having a problem setting up my Nest Wifi Router, I can see it in the Google Home App and want to delete it and try adding it again but when I click on the router settings, I cannot get to the delete option as it keeps giving me the error "Problem connecting to cloud" Please try again later. Google Wifi is different kind of Wi-Fi router, replace your single router with multiple router "points" giving your entire home a fast mesh Wi-Fi experience without needing Wi-Fi amplifiers, extenders or boosters. Head here. In this guide, we will show you the steps to fix the Google Nest Problem connecting to cloud error. Both my Sony Bravia TV with built in Google TV and my Sony Sound bar return the message, "Problem Connecting to Cloud" when I touch the gear settings icon in the Google Home App. Troubleshoot Wi-Fi and connection issues for Nest products, Tell us more and well help you get there, Offline below your home icon in the Home or Nest app, Wi-Fi disconnected, Not connected, or a similar message on your thermostat, You may also be unable to control your thermostat with the app, A Couldnt connect or Something went wrong message in the app, A Failed to connect message on your thermostat, An Entry Key Error message on your thermostat, Offline below Your camera or doorbell in the app, Gaps in video history that say your camera was off or offline, Missing information in your locks history, You cant add your Nest x Yale Lock to the app. When I first did a set up the first two points I used, linked up no problem. https://support.google.com/chromecast/answer/7172427?hl=en, https://www.expressvpn.com/support/troubleshooting/disable-proxy-safari/#ios, https://support.google.com/googlenest/answer/6361450?hl=en, https://support.google.com/googlenest/answer/9798157?hl=en, https://support.google.com/googlenest/answer/6246630?hl=en, https://support.google.com/googlenest/answer/7668126?hl=en, https://forums.whirlpool.net.au/archive/9z4yp85v, https://help.iinet.net.au/high-speed-nbn-modem-requirements, https://superuser.com/questions/1148268/how-to-ditch-centurylink-fiber-modem. Check your cables and connections Step 2. Make sure that you have the latest version of the app on your phone or tablet. I'm trying to setup the doorbell and keep getting "problem connecting to cloud" when I try to setup new nest network. Required fields are marked *. Remember, mesh Wi-Fi networks combine both 2.4 GHz and 5 GHz frequencies into a single network. Hopefully, one of them will click: 2. As and when any of these two things happen, we will update this guide accordingly. Each point expands coverage, so consider the placement of your Wifi devices to increase reliability of your Wi-Fi network throughout your home. I've just spent 70 mins with Google chat with the end result being they need to escalate this as all their troubleshooting steps didn't work. 10:15 am (IST): If you are currently facing issues with Google Nest, then you arent the only one having problems lately. Tri-band routers with Wi-Fi 6 support 2.4 GHz, 5 GHz Lo and 5 GHz Hi frequency bands, while tri-band routers with Wi-Fi 6E support 2.4 GHz, 5 GHz and 6 GHz frequency bands. Google policies and terms of services apply as normal to any Google services you use (like Gmail or Google search), whether you're using them on a Google Wifi or Nest Wifi network or not. Sorry for the delayed response here. The issue has been doing rounds for quite some time now but seems to have resurfaced owing to a recent spike in complaints. I do have a VPN installed, but it wasnt connected. If you cant add Nest products to your account, or your Nest products are offline in the app, this article will help you find the steps youll need to fix the problem. For the strongest signal, place your router at eye level in plain view, like on a shelf or TV stand. I have the same problem. Users who have the WiFi router from Google were able to rectify this issue after factory resetting their router. But maybe not when combined? Check your cables and connections Step 2. Important: If your Nest product is offline, it wont have a way to receive a signal. Once done, you should see the slowly blinking white lights. 10-11-2022 Select Privacy settings. Try disconnecting ethernet cord: Source 2. Google Nest Wifi Pro Router - Vit. Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON. Please ensure you have plugged in your ethernet cable. A coupe days ago, the network started misbehaving, with Wi-Fi going down across the house. To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. ), add new Nest Wifi unit, then leave IPv6 off or enable it again. Also confirming that I am on NBN100, it's the tier below the iiNet Superfast (210Mbps) and iiNet Ultrafast (450Mbps) so is excluded from high-speed group, Hey everyone,I wanted to follow up and see if you are still in need of any help. Disconnect the power cable and Ethernet cable from the Google Nest wifi router. This is further info I know re my ISP connection through my ISP modem: I've gone through this process many times now as well as performing multiple factory reset and/or delete and reset the Home App and tried multiple iPhones and iPad devices with the same result. Re iiNet they've said to me that there was a compatibility issue previously with Google Nest WiFi but supposedly firmware updates have mitigated those issues and they actually recommended the Google Nest WiFi to me as a solution for my signal issues. The issue isnt limited to one or two Google Nest devices as users have bumped into the same Problem connecting to cloud error when trying up a range of different devices some of them being Google Home Hub Max, Nest Camera, Home Mini, and others. Press and hold the factory reset button on your router for 10 seconds. If you still use the Google Wifi app, learn how to migrate to the Google Home app): If you or a home member factory reset your Google Wifi or Nest Wifi device: When your Google Wifi is managed through the Google Wifi app: if you are the Wi-Fi network owner and you delete your Google Account, the following will occur: When your Google Wifi or Nest Wifi is managed through the Google Home app: if you are a member of a home that includes the Google Wifi or Nest Wifi device and you delete your Google account, learn more about what happens below: While Google Wifi and Nest Wifi don't track the websites you visit, your DNS provider may be able to associate your web traffic with your public IP address. You do need to have your smartphone close to the Nest Wifi. Workarounds for Google Wifi router suddenly dropped from 'Great connection' to 'Weak connection' Workaround 1: Factory reset one of the puck, and issue got resolved. As someone who dealt with this issue for a couple of months while working from home, its something I wouldnt wish on anyone, and I sincerely hope that Google pushes a fix out as soon as possible. Go here to check the status of the Nest service. Thanks. Note: Though Google Wifi and Nest Wifi rely on MAC address information to help with this determination, your Google Wifi and Nest Wifi device do not store MAC addresses in the cloud. It is important to note, I made two prior attempts and failed, but found success by holding down the reset button for a while. Your router will need to be connected to a working modem that is connected to the Internet. Source, Problem connecting to the cloud on Google Nest. I'm just checking in to make sure that you've seen our response. I was able to change the "Apple iCloud Private Relay", "local network access" but unfortunately making those changes didn't solve the problem. If you have already invested in a couple of Google Wifi routers and are facing the WiFi disconnecting issue, replacing the main router might get your issue resolved. Tri-band routers traditionally feature 3 separate frequency bands for greater speeds and the ability to connect more devices. FYI, The Google mesh points are the older version (I wanted to be able to hard wire them). Requires sufficient broadband internet connection and connected devices must be located within Wi-Fi coverage area described at g.co/nestwifi/coverage. Scan the QR code on the bottom of your device. Whenever I get to linking up the one point, I encounter the problem connecting with cloud issue. I appreciate you. https://youtu.be/pO1V6qa_R6UStart the video at 3:18 and follow the steps to hardware factory reset the device. Get an answer from an expert on the Google Home Help Forum. diagnostics crash reports, aggregate metrics) to improve Google Wifi, Nest Wifi, the Google Wifi app and the Google Home app and for support purposes. Buy TP-Link Deco Whole Home Mesh WiFi System - Up to 5,500 Sq.ft. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Press J to jump to the feed. Hold your phone about 5 in (12 cm) away to scan. Open the Google Home app. The reset is now complete. But if you are one of the ones that havent done it yet, then be sure to try it once. Factory reset your router or point. Connect the Ethernet cable to your Nest Wifi Pro router's WAN port, Plug your Nest Wifi Pro router into a wall outlet. Only when the app actually tells you to connect your modem do it at that point and it'll work fine. As far as we can see within this thread and responses from a Community Specialist, Google has not yet identified a fix for this problem, but some owners have been able to get hardware replacements, though that didnt always fix the problem. For example, we may share anonymized data (e.g. If changes are made to this article (which should be rare), a revision history will be available on this page to let you know what has changed and why. Fix Google Nest "Problem connecting to cloud" Error FIX 1: The Basic Workarounds FIX 2: Reset Google WiFi Router FIX 3: Using Ethernet Tweak Fix Google Nest "Problem connecting to cloud" Error It is recommended that you try out each of the below-mentioned workarounds and then see which one spells out success for you. I have a Google Nest Wifi setup with a single mesh point connected. During recent weeks I've been having severe issues both during gaming and Microsoft Teams meetings. Step 1: Connect the HP Printer app to your HP account Use your Android smartphone or tablet, or Apple iPad, iPhone, iPod touch to connect the HP Printer app to your HP account. Create an account to follow your favorite communities and start taking part in conversations. Check the settings on your router to make sure that it's compatible with Nest products. Share information, tips, bugs, new features, requests. A technical geek by birth, he always has a keen interest in the Android platform right since the birth of the HTC Dream. Help. Since wireless regulations vary by country, you might experience compatibility issues if you move your Wifi device(s) to a different country, and Google will be unable to offer support. (adsbygoogle = window.adsbygoogle || []).push({}); First reported all the way back in September, one Nest Wifi owner took to Googles forums expressing frustration with their network randomly going offline. If you have more to add, feel free to start a new discussion. 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