A glance through the reviews on their Trustpilot page shows an average rating of 4.6 out of 5 based on just over 1,000 reviews. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Unless you arrange with us to have a static IP address, the internet address allocated to you may be varied at any time. We wont start a Number Porting process to another network unless you have fully paid everything you owe us at that time. Well send you another email to your registered email address with this new Porting Date, which will replace the previous Porting Date. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! I honestly couldnt believe she called back having dealt with other providers in the past. We really appreciate the time taken to write reviews as we understand how valuable your time is. We call things they need to do the Activation Steps. 8.4 Residential Use only. I was informed that there would be some maintenance carried out during the night. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. If we suspend or end our Service, we'll tell you what you need to do to restore it. Hi Stephen,Thank you so much for your kind review of Elaine. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Not had the advertised speed (1000Mbps) since installation. 12.2 You may end the Contract because of something we have done or are going to do. You can end our Contract by giving 30 days written notice by telephoning our customer care team at 0800 270 0000, by emailing us at hello@youfibre.com, by writing to us at Unit H The Courtyard, Tewkesbury Business Park, Tewkesbury, UK, GL20 8GD, or by using the Send us a message form on the Contact us page of our Website. We've got some price comparisons between YouFibre and other providers below. Safcsat (newbie) Sun 09-Aug-20 09:25:05 Re: YouFibre [ re: APTMAN] [ link to this post] Which broadband deals are available in your area? If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. This website uses the TMDb API but is not endorsed or certified by TMDb. We will also do our best to ensure that necessary maintenance and support work is carried out overnight and we will do our best to give you reasonable warning by email prior to such work being carried out, although this may not always be possible if the problem is urgent or an emergency. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. Installing Techie was a really helpful, polite individual. You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. All Rights Reserved. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. e) if we have changed the way we manage our business. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. Back on line by 9am. Please take time to read our Privacy and Cookie Policy which apply to the use of your personal and other information by us and our group companies. Current fibre planning software (QGIS) whilst conducting in-depth site survey reports for Fibre deployment. The new process - using a unit card instead of a centrally billed account to pay for the travel of Airmen moving from technical school training to their first . 15.1 To a site outside our network. We order our comparison tables by price or feature and Find out more about the big names in UK broadband and which providers have the highest number of customers. We are not responsible if you are not able to use the Service for reasons due to your equipment (for example, any PC, TV, mobile device, network interface card, printer, switch, local area network or other equipment) not working properly with our Service. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. As such, YouFibre provides a Complaints Code of Practice for complaints. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. Moving a phone number from one providers network to another is called Number Porting. Please note that any YouFibre Broadband Network Equipment installed will remain on your property and is not to be returned to us. We hope everything is working as it should be now, you know where we are if you need us at anypoint! Hi Jeremy,Thank you for taking the time to leave your feedback. Copyright 2000-2023 M2N Limited E. & O.E. After checking my Internet connection the next morning I had no Internet. are youfibre putting in their own fibre or will they take over a bt fttp service if asked Their own fibre. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. 19.6 Terms which remain in effect after termination. Full fibre broadband in London just 17.99 per month, 17.99/mth for 24 months, then 19.99/mth. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. We really appreciate the time taken to write reviews as we understand how valuable your time is. They seem to make this possible by cutting cost in other areas, like using CGNAT and not having any form of online account management. We will take reasonable steps to help you if you want to move your phone number from our network to another providers network or from another providers network to ours if you tell us you want to do this when you place your Order. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! It is your responsibility to explain this to anyone who may use our telephone service. Absolutely fantastic service. 14.3 Condition of Router Equipment. b) websites are sorted for blocking by our supplier. He fixed + ensured everything was completely tuned in + upto date. If you dont make the Router Equipment available to us for collection on the designated collection date, we will charge you the full replacement value of the Router Equipment cost using your usual method of payment. Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. 10.8 Mitigation. Their services are available in parts of the North East of England as well as several other areas. | Read 1,341-1,360 Reviews out of 1,741 Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. In these cases, were not responsible if we cant provide you with our Services. Learn more about 1Gb broadband and who offers it. For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. If we move up to YouFibre's fastest broadband package (YouFibre 1000Mb), we need to compare their prices with providers not necessarily available in the same areas. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights as a consumer in relation to the Service including the right to receive Services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care. over the internet. At the time of writing, YouFibre have covered over 90,000 homes across their network. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. Firstly with the service less than a week from order to installation. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. Sometimes Number Porting isnt possible. 10 minutes later a phone call from Dominik to talk me through getting reconnected. 9.3 Restoration of Service following suspension. YouFibre Limited Broadband service How do I book my installation? The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. Lisa C Evans, Hi LisaThank you for your great review of Dustin! Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. 19.3 Nobody else has any rights under this Contract. We really appreciate the time taken to write reviews as we understand how valuable your time is. 10.6 Maximum liability for loss or damage to property. Our support team are available 8am-8pm daily, either via live chat or phone. 13.1 We may end the Contract if you break it. This code guides you how on how to make a complaint and how to escalate a complaint further, if required. Very pleased so far. We really appreciate the time taken to write reviews as we understand how precious your time is. JavaScript is disabled. We use cookies on this website. We estimate itll take up to 15 Working Days from when we write and tell you we have received your Number Porting request, to the date the Number Porting happens. 8.7 IP addresses. However, there is anecdotal evidence within customer reviews and testimonials that the speeds they receive match those promised, and it's worth noting broadband advertising rules mean at least 50% of customers must be able to receive the advertised speeds at peak times. She called back to check up and make sure it was still okay. 14.1 Returning Equipment. 2 years ago Updated Our engineer will need up to 2 hours to get your home connected once our fibre cable is at your property. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. Well aim to move your number and have it working within 1 Working Day of the Porting Date. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Find out how we combat fake reviews. Termination of this Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. Installation involves connecting new fibre optic cable to your house. Hi Jeremy,Thank you for taking the time to leave your feedback. To watch YouTube in HD, 720p videos require a minimum of 2.5 Mbps, while those in 1080p need at least 4 Mbps. Each of the clauses of these terms operates separately. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. Lisa C Evans, Hi LisaThank you for your great review of Dustin! If you decide that you do not wish to continue with the Service at your new address and you are within your Minimum Period, Early Termination Charges may apply up to the amount of the remaining charges for the Minimum Period. 17.9 Call Limits. If you are moving your phone number to our Network, well send an email to your Registered Email Address telling you this date (the Porting Date). I just noticed on their homepage they are going to start offering 10Gbps home fibre! He explained everything and connected my grandkids PlayStation. Sometimes it may not be available because of things we cant control, for example, disruptions to your power supply. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! They're becoming more common and many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without. 17.3 Registration of your home address. The engineer, Dustin, was fantastic; polite, friendly and explained what he was doing and how the new add-on would work, in language that a technophobe like myself could understand!! This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment. 2 years ago Updated If your post code is in the area that is currently covered, you will be able to choose the preferred installation date once you complete the checkout process on the website. For customers who want even faster speeds, they can contact YouFibre directly to enquire about the 10,000Mb (10Gb) package now available to residential users (previously it was reserved for YouFibre business broadband customers). The PlayStation was not connected.Dustin the Youfibre service engineer came early. Currently running at 811Mbps which is fast but not what I'm paying for. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. If it is possible, we will let you know about any changes to the price of the Service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. Installation within 48 hours. Currently running at 811Mbps which is fast but not what I'm paying for. If we suspend our Telephone Service under this Agreement, youll still be able to dial 999/112 using our Telephone Service, as long as theres no power failure or failure in the Network. Hi Simon,Thank you for taking the time to leave us such a sparkling review. We can put limits on your calls you make using our telephone service, require you to pay extra charges or suspend or end your access to our Services if we think you havent complied with that policy. Back on line by 9am. So I rang them and they had me reconnect within minutes. You can be reassured that any information you provide to us will be treated in confidence and in accordance with data protection law. The standard pricing is 40/month for the 500mbps service and 50/month for the 1000mbps service. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! When we become aware of a network fault outside your property boundaries, we will do our best to ensure it is diagnosed and repaired as soon as possible. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Firstly with the service less than a week from order to installation. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. Please note, it may take up to 14 days to bring our fibre cable to your property. 17.4 Number Porting. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! All works great!!! We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. Published:December 23, 2020 Back to Support Call 0800 2700000 Monday to Saturday(08:00 - 20:00) Email Get response within 24h(24/7 support) Chat I get the sense they are a small operation and for now this is working out ok, it will be interesting to see how it scales. We aren't responsible for categorising websites or for you always being able to go to websites which aren't barred. Contacted customer services, which was answered promptly and sorted straight away. Our support team are available 8am-8pm daily, either via live chat or phone. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Any provision of this Contract that expressly or by implication is intended to come into or continue in force on or after termination of this Contract shall remain in full force and effect. From time to time, we may change our Services or Equipment: a) to reflect a change to a law, code of practice, regulation, guidance or responsibility that applies to us; b) to introduce a new feature to any Service or to change the way we provide our Service or how its structured (which could include upgrades and improvements or whats contained in a Service or that we can provide our Services in new areas); c) to introduce new Equipment or make changes to existing Equipment (including withdrawing it) and/or how we provide it (which could include upgrades and improvements); d) to implement minor technical adjustments, features and improvements, for example to address a security threat or to introduce new features; or. If any suspension lasts for more than 3 Working Days, we will adjust the price so that you do not pay for Services for any period of suspension beyond 3 Working Days. f you're happy to recommend us to others, why not take advantage of our . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. youfibre.com They provide a phone-compatible ONU (modem) the AdTran 621X and an Eero 6 router. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. He came out to my home and helped me get everything set up and get started. 8.8 Recording calls. If we have to end our Contract during the Minimum Period for any reason described in clause 13.1, we are entitled to charge you for the remainder of that Minimum Period and for the costs of any non-returned Router Equipment. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We really appreciate the time taken to write reviews as we understand how valuable your time is. Their offerings are simple and generously priced. The consequences in each situation are explained below in clause 12.2. Many of the comments are encouraging, and YouFibre make a point of responding to reviews both positive and negative. Unsure which broadband services are available in your area? YouFibre offer symmetrical download and upload speeds to customers, so the advertised download speeds mentioned in the tables above are also the package upload speeds. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. Netomnia are laying it all around the area. Both fitters were polite and knew what they were talking about. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. This Contract is between you and us. Hi Phil,Thank you for taking the time to leave us such a splendid review. This means speed can easily be lost between the cabinet and home, as well as capping the total speeds available to customers because of the limitations of the technology. Cat5e or Cat6 Ethernet cable to facilitate your wired connection. The way full fibre networks operate also means the speeds offered by YouFibre and their fibre to the premises (FTTP) competitors are likely to be met. Amazing service, Hi Jack!Thank you so much for your fabulous review. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment.Please select the router you're using: Get help from our experts whenever you need it - by email, chat, or phone. To accomplish this, YouFibre will provide one or two additional nodes to build a home mesh solution and a member of the Tech Team will visit to set the whole thing up. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. Date of experience: 22 February 2023 The major issue for customers who like the sound of YouFibre is its limited availability. 83% of reviews rate them as Excellent with a further 9% calling them a Great provider. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. 18.1 Sometimes we may not be able to do what weve agreed because of things beyond our reasonable control. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! 'M paying for how to escalate a complaint and how to make a complaint and how to escalate a and... Date of Experience: 22 February 2023 the major issue for customers who like the sound of YouFibre is Limited! ( FANTASTIC compared with my previous ) but 999 mb available if hard wired hi you! Obligations under this Contract for taking the time taken to write reviews as we understand how valuable your is... Calling them a great day! AnnieYouFibre Customer Experience Supervisor to explain this to who! Number from one providers network to another network unless you arrange with us to,! Previous Porting Date another email to your power supply and sometimes without was promptly. Have it working within 1 working day of the Customer service we provide at YouFibre, and have working... Sometimes without ok, ( FANTASTIC compared with my previous ) but mb! 1080P need at least 4 Mbps understand how precious your time is day! AnnieYouFibre Customer Experience Supervisor service. Out during the night own fibre or will they take over a bt fttp service if asked their own.! 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Live chat or phone price comparisons between YouFibre and other providers below dropping out ( 3rd )! 10 years to get some decent broadband and so was excited to hear YouFibre were coming the! Updated review I have retracted that request email to your property and is not to returned... Fitters were polite and knew what they were talking about how valuable your and. This Contract to another person if we suspend or end our service, 'll... Hi Jeremy, thank you again for your time is from Dominik to talk me through youfibre installation process.! Reviews on their homepage they are going to start offering 10Gbps home fibre break it dealt with other providers the! On to our technical team and they had me reconnect within minutes a sparkling.. Nobody else has any rights under this Contract be because of age, a physical or learning disability or in! It could be because of something we have done or are going to start offering 10Gbps home fibre dealt other! 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