Apologize to the customer: If the customer is calling and they are upset, the first thing you should do is apologize. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. The manager understood and told me not to worry about it happening again. Essentially, the 3 important qualities of customer service center around three ?p?s: professionalism, patience, and a ?people-first? In our journey to achieve boundless convenience, Wawa offers its own brand of elevated customer service thats achieved through continued food service innovation, new store growth and digital experiences. Full job description and instant apply on Lensa jobs. Maintained high standards of customer service during high-volume, fast-paced operations. By understanding this emerging trend, Wawa Customer Service Associates can ensure that customers have a positive experience when interacting with the company online. Corporate or Union Opportunities: Please select a job category and filter accordingly. Chatbots are an important tool for Wawa Customer Service Associates because they allow them to quickly respond to customer inquiries without having to manually search through databases. Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). great place to work Ensure the proper execution of assigned foodservice and beverage programs and procedures. Chatbots can provide customers with quick answers to their questions, as well as help them find the products they need. Prepare all made to order food and/or beverages according to recipe or customer specifications. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. The estimated additional pay is $4,596 per year. Store managers are responsible for the overall operations of the store, including hiring and training staff, managing inventory, and ensuring customer satisfaction. You must greet customers appropriately and ensure that all customers have a pleasant shopping experience. In your answer, share a time when you had to deal with a difficult customer and how you handled it. It also gave me confidence working with customers and handling money.. Employers ask this question to learn more about your work ethic. If you require an accommodation, please contact our Associate Service. www.wawa.com/careers #jointheflock #internships2023. Prepare all made to order food and/or beverages according to recipe or customer specifications. Want to receive job alerts for similar jobs? Help make it more accurate by adding yours. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! If you dont have any experience, explain what other types of work youve done that require math or customer service skills. Check expiration codes, face and inspect all items. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Here are five common Wawa Customer Service Associate interview questions and answers. View similar Customer Service / Guest Services jobs below. Your email address will not be published. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. In any area, when the product is missing in the aisle, stock a new one instead. Wawa Customer Service Leader (Former Employee) - Dover, DE - January 16, 2018 Fast pace manage employees make sure of money balance , costumer service, make sure that food and sanitation was in order , supervise that safety of customers and employees all all times do to wawa is a gas station Was this review helpful? Find out what its like to work in Store Operations APPLY NOW Associate Opportunities Do you thrive in a fast-paced environment? Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. Part-Time. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. The estimated base pay is $17 per hour. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Maintain proper cash levels in register drawer and change machines. Job Description. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Attention to Detail: Attention to detail is the ability to notice small changes and make adjustments accordingly. Wawa Lead Customer Service Associate Hourly Pay Updated Jan 25, 2023 United States United States Any Experience Any Experience 0-1 Years 1-3 Years 4-6 Years 7-9 Years 10-14 Years 15+ Years Search Total Pay Estimate & Range Confident $19/hr Total Pay $17/hrBase Pay $2/hrAll Additional PaySee Total Pay Breakdown below $19 / hr $17 $22 $15$25 Activate fuel and gift cards and assist with lottery purchases as needed. Prepare all made to order food and/or beverages according to recipe or customer specifications. Help make it more accurate by, All Lead Customer Service Associate Salaries. Then, I offered to remake his meal for free. If necessary, stop the fuel pump. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Wawa, Inc. is an equal opportunity employer. Make sure that there is no dirt or debris in the areas where food and beverage are served. Join us or tag a friend to apply! Happy Veterans Day from Your Friends at Wawa, Averages based on self-reported salaries. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. See if they're hiring! In my previous position as a barista at a coffee shop, I was required to stand for eight hours each day. For Technical Issues please email: [emailprotected] . Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. To be hired as a Customer Service Associate at Wawa, applicants must have a high school diploma or equivalent. Apply Now! Lead Customer Service Associate, 10/2016 - Current The Hertz Corporation - Doral, FL Greeted customers and provided excellent customer service. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . Check expiration codes, face and inspect all items. Copyright 2023 Grabjobs Pte.Ltd. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. But heres where you get the magic formula, and it goes like this: acknowledge, apologize, act. Institute for Human Resource Professionals (IHRP). Additionally, applicants must be able to stand for long periods of time and be able to lift up to 25 pounds. Enjoy meeting new people? Location: Field. Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. They offer a wide variety of products, including food, beverages, and fuel. Communicate with the management team regarding customer requests and concerns. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Other symptoms of anemia that she, Why is it so warm in November, Why is december so warm 2022, Why is it so Warm on Christmas, Aaron spent most of his 23-year career with the Braves nine of which in Atlanta and 12 with the, wawa lead customer service associate job description in 2023, why is my airpod case flashing orange in 2023, why is my refund still being processed in 2023, why do vaccines make your arm sore in 2023, why did kenidi withdrawal from american idol in 2023, why did ken jeong leave masked singer in 2023. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. When a customer has a request or complaint, you must listen carefully and provide responsive answers. Stop fuel pumps if necessary. Click the link in the email we sent to to verify your email address and activate your job alert. The job can be stressful at times, but the rewards of helping customers and providing excellent customer service make it a rewarding and enjoyable job. Perform customer fuel transactions and monitor activities at the fuel court. Activate the fuel and gift cards offered by the company, complete the lottery purchase if necessary. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. This experience taught me valuable skills like multitasking and problem-solving when things got busy. The three As are for when you mess up?and thats why theyre so hard for most businesses to swallow, because business people tend to like to avoid the hard part: apologizing. If there is any contamination, carefully clean these areas. Unlawful discrimination will not be a factor in any employment decision. Working at Wawa is more than just a job - we are an associate-owned company that inspires commitment to create a diverse and inclusive atmosphere where everyone can be themselves and participate. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292 . There are 478,210 open job vacancies in the US. Part-Time. Use the appropriate method among different payment options according to the customers demand. I found ways to make it more comfortable by using proper posture and stretching regularly.. For Technical Issues please email: recruitingsupport@wawa.com . The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. . Like to have fun at work all the while making sure your customers experience is exemplary? LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Customer service representatives often have to pay attention to detail to ensure they provide customers with the best service possible. Wawa is currently looking for Customer Service Associate near Brooksville. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Ensure that the work environment is safe at all times. They want to know that you respect their time and the time of other employees. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Greet and provide an enjoyable shopping experience for all customers. Superviseur Comptable - Bureaux et environnement exceptionnels, Business Development Manager- Body Scanners, Senior Specialist, Digital Marketing, Channel & Engagement Planning and Analytics, Pharmacist-Unit Dose and Automated Dispensing, Electrical and instrumentation Maintenance Trainer, General Manager - Radisson Blu Aqua Chicago, Regional Planning & Environmental Leader (Taranaki), Senior Accountant / Finance Manager - Property Funds, Creative Content and Social Media Lead - Hype DC & Subtype, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Skills Development Specialist (2 Years Contract), Major Projects & Infrastructure - Senior Legal Counsel, See who Wawa, Inc. has hired for this role, Sultan Qaboos Comprehensive Cancer Center. The 20 Most In-Demand Jobs in the US 2023, Competition for jobs has increased. Reminder Apply for our Summer 2023 Corporate Internship Program! We thank our Associates for being a part of our journey in the.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Identifying customer needs. Applicants must also be able to work in a fast-paced environment and have excellent communication and interpersonal skills. Customer Service Associate Provided superior customer service assistance Balanced and reconciled cash register Performed general maintenance on facility Ensured products were readily available for customers Loaded, unloaded and stocked daily shipments Candidate Info 6 years in workforce 3 years at this job Customer Service Associate If the store management gives any additional task, complete the assigned task fully. Location: Field. About this jobFind your commute. For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . Wawa Customer Service Associates (CSAs) work in a fast-paced, customer-oriented environment. All Rights Reserved. They should strive to provide timely, accurate, and helpful answers while maintaining a professional demeanor. Wawa is a convenience store chain that operates over 800 locations in the United States. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "name": "Native_infosite_salary_detail_fluid_en-US","id": "div-AdSlot-leqkxkx8", "fluid": true }, Averages based on self-reported salaries. Get notified about new Customer Service Specialist jobs in Absecon, NJ. Perform customer fuel transactions and monitor activities at the fuel court. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. 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