For an end user customer with a Poly product that is within the applicable Warranty Period and has a defect that is covered by this Limited Warranty, Poly will repair or replace, at its option, the Poly product if you provide notice to Poly and return the product to Poly in the manner described in this Limited Warranty. . **Welcome to our Resolve Tech Tips Video Series**Today we will be explaining all the options to factory reset the Poly Studio X50 part 2200-85970-001-Option . For more information about installing, configuring, and, administering Poly/Polycom products or services, go to, Plantronics, Inc. (Poly formerly Plantronics and Polycom), 2019 Plantronics, Inc. All rights reserved. You no longer need a API license to pair your new X50 with Zoom Meetings. We and our partners use cookies to Store and/or access information on a device. Poly further warrants on the same terms as this Limited Warranty the repaired or replaced Poly products for the greater of: (a) ninety (90) days following the repair and/or replacement, or (b) the remainder of the original Warranty Period for the Poly product that was repaired or replaced. Once the X50 or X30 boots it will show an IP address on screen. Enter the Registration Key copied earlier, into the. Password: 456. In the unlikely event that your Poly product has recurring failures or Poly is unable to repair or replace the Poly product, Poly will provide you with a replacement Poly product that is selected by Poly and is the same or similar in performance. I'm having trouble and hoping someone can help. d)The rights granted in these Terms and Conditions may not be assigned or transferred by either you or The Company without the prior written approval of the other party. You agree to comply with all applicable U.S. and international export laws and regulations. by Mohamad Kazan | Apr 6, 2022 | Hybrid Work, Productivity. Obtaining Warranty Support in Another Country. Polycom default username and password (Web Adminis Polycom Username and Password.png 147 KB. When i try to access Polycom IP Address and try to configure the Settings, suddenly displayed PopUp that must enter Username and Password. This Limited Warranty covers Poly products purchased in original Poly packaging. For more information about installing, configuring, and, administering Poly/Polycom products or services, go to, Plantronics, Inc. (Poly formerly Plantronics and Polycom), 2019 Plantronics, Inc. All rights reserved. Poly Studio X30 is equipped with a 4x zoom camera and four built-in microphones. Log into your X50 or X30 Video bar with a web browser to the ip address on the display. It does go thru the startup menu after a reset . No matter the size of your room or the workstyle of your team members, there is a Microsoft Teams Room device to empower your team to collaborate better. Set Poly Studio as the Default Audio and Video Device If you use the Poly Studio USB video bar together with a supported application for video calls, you may need to set Poly Studio as the default audio and video device of your application. No warranty is made that any software provided by Poly will meet your requirements or will work in combination with any hardware or applications software products provided by third parties, that the operation of the software will be uninterrupted or error free, or that defects in the software will be corrected. This can also be found in the device's settings. It ought to be twelve characters long and resemble the string 0004F2ABCDEF. Pressing Menu, Status, Network, Ethernet will reveal the MAC address if you are unable to read the rear label. For United States residents, any disputes arising out of this Limited Warranty or otherwise relating to your purchase of the Poly product that is the subject of this Limited Warranty, whether based on contract, tort, fraud, or any other legal theory, shall be governed by the law of the state in which you currently reside, without regard to its conflict-of-law principles. UnfortunatelyI have made no notes of this event. Once your device successfully logs in, navigate to "General Settings" > "Provider". EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL POLY BE LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM, INCLUDING ANY LOST PROFITS OR SAVINGS OR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. Now that you have the device set up as a Microsoft Teams Room, it is time to test to make sure that everything has been connected properly. By downloading or using the Software, you are agreeing to the foregoing and you are representing and warranting that you are not located in, under the control of, or a national or resident of any such country or on any such list, and that you acknowledge you are responsible to obtain any necessary U.S. government authorization to ensure compliance with U.S. law. Turn on your TC8 Tablet and allow it to pair with the Studio X50. Users will love having the native Teams experience built right in. Page 59 Once you enable Polycom Acoustic Fence, you must set up additional hardware to use this feature with your G7500 system. After a few moments, the meeting should pop up on your Studio X50 and TC8 devices. SOME STATES AND COUNTRIES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. Learn More >>, Your email address will not be published. Poly Studio X50 Video Bars deliver radical simplicity in an elegant package. If you are adding more than one rooms, click. If you can't read the back label, you can find the . Poly Studio X Software 3.6.0 When a Poly product is replaced, the replacement product becomes your property, and the returned product becomes the property of Poly. THE MAXIMUM LIABILITY OF POLY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF THAT PRODUCT OR ANY COMPONENT OR PART THAT MALFUNCTION IN CONDITIONS OF NORMAL USE. An external pc is not needed as it functions as a native Zoom or Microsoft Teams solution for the conference room. Special but okey. To the product All questions. FOR CONSUMER TRANSACTIONS, THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. The default password is the Last 6 digits of the device's serial number. As a portion of your workforce returns to the office, it is vital that they have a consistent experience across all the devices they use. Change the provider to Microsoft Teams and save. You will be prompted to restart. The Poly Studio X series was engineered for collaboration. Enter the IP address of the device in a browser and login to the System Web Interface of the device. This is case-sensitive, so all the letters need to be uppercase. Poly's obligation under this Limited Warranty to repair or replace products that manifest a defect in materials or workmanship ceases upon the expiration of the Warranty Period. Therefore, in this mode, numbers will be entered from pressing the corresponding dial keys. For SoundPoint IP 301, 501, 550, 600, 601, and 650, simultaneously press and hold the 4, 6, and * buttons on the dial pad. Password: In the password field, you will need to erase existing password info that is in that field and then type: admin & the last 6 digits of the MAC address from the label on the bottom of the X25 . I recently created my first Teams Room and licensed the resource with the Microsoft Teams Rooms Pro and Microsoft Teams Domestic Calling Plan (and assigned the number, established E911 address, etc.). Warranty claims that cannot be processed through your point of purchase and any other Poly product related questions should be addressed directly to Poly. . Poly, its employees and its agents are subject to U.S. export control laws that prohibit or restrict (i) transactions with certain parties, and (ii) the type and level of technologies and services that may be exported. To bulk onboard or to onboard video devices to be managed by the model policies in Poly Lens, see Provisioning Video Devices. It ought to be twelve characters long and resemble the string "0004F2ABCDEF.". Don't forget to hit the like button and subscribe to get notified for our next videos.Follow us:YouTube - https://bit.ly/3nwMRktLinkedIn - https://bit.ly/2XjXD2VFacebook - https://bit.ly/3kam1MY#poly, #StudioX50, #X50troubleshooting, #collaborationresolved, #resolve, #techtips, #troubleshooting, #polycom, #studioxseries, #2200-85970-001 As of August 29, 2022, HP Inc. completed the acquisition of Poly. Procedure 1. Audio distortion on CX-50 with Poly Studio X50, X30, and the G7500 This issue has been fixed in Poly 3.10 firmware. In Australia, Poly products come with guarantees that cannot be excluded under the Australian Consumer Law. This happend on both devices. POLY MAKES NO OTHER EXPRESS WARRANTY WHETHER WRITTEN OR ORAL AND POLY EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. Find the phones MAC address. 7 0. berlin-admin / pioneer (131) 06/17/2022, 12:06 pm. On your computer, open a web browser. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. The dated sales receipt showing the date of purchase is the proof of purchase. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. An example of data being processed may be a unique identifier stored in a cookie. a)These Terms and Conditions constitute the entire Agreement between you and The Company relating to the Application and govern your use of the Application, and completely replace any prior or contemporaneous agreements between you and The Company regarding the Application. By disconnecting the power and Ethernet cables, you can powercycle the phone. On the TC8 Tablet Login to your Zoom Account. Now you can pair your x50 to your Zoom Rooms account. "Intellectual Property Rights" means any and all rights existing from time to time under patent law, copyright law, trade secret law, trademark law, unfair competition law, and any and all other proprietary rights, and any and all applications, renewals, extensions and restorations thereof, now or hereafter in force and effect worldwide. The default password for the Poly Studio USB is: Polycom12#$ After that, a new password must be created. TO THE EXTENT ALLOWED BY THE LAW, POLY DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. It is more important than ever to enable high-quality hybrid meeting experiences. This warranty support may not always be available where you purchased the Poly product and, where it is available, the period may vary depending on where you purchased the Poly product. Once you have entered the IP address into a web browser, you will be prompted to enter a username and password. What Products Does This Limited Warranty Cover? . If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply. Polycom device for Video Conference already installed in my office. The Studio X50 and Studio X30 don't support IP microphones. YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS. The Poly Studio Series is a radically simple meeting room solution that is easy to set up and has rich connection for better collaboration. Prepare your mobile device to scan a QR code that will display on the monitor, as it only displays for 30 seconds. This is your exclusive remedy for a defective Poly product that is covered by this Limited Warranty. Poly products purchased in one country or region may be eligible for warranty service in other countries or regions where Poly or a Poly authorized service provider offers warranty service for the same Poly product, based on Polys product model number. Conference System Poly Studio X50 Administrator's Manual. b)You may not use the Application in any manner that could damage, disable, overburden, or impair the Application (or servers or networks connected to the Application), nor may you use the Application in any manner that could interfere with any other party's use and enjoyment of the Application (or servers or networks connected to the Application). If the default Polycom password of 456 does not work, or if someone has changed the admin password on the phone, please do the following: Find and write down the MAC address (serial number) of the phone you want to reset. Your email address will not be published. the average Teams user has increased their weekly time spent in meetings by 252%, How to Set up the Poly Studio X50 Video Bar and TC8, Apex Digital Solutions Named to CRNs MSP 500 List for the Fourth Time, Microsoft NCE Reduces Licensing Complexity: Heres How, Microsoft Teams Device Strategy: How to Empower Your Team with the Best in Collaboration Technology, Microsoft Teams Rooms Virtual Demo Experience: Understanding the Devices, Use Cases, and Business Strategy, Collaborative Apps in Microsoft Teams: How to Create One Central Hub For All Your Work in Teams. The entire Poly Studio X family, including: Poly Studio X30, Studio X50, Studio X70, and the TC8 controller (an intuitive 8" high-resolution touch display that lets Google Meet customers access meetings with ease) will be the first Android-based appliances to offer a native Google Meet experience and deliver a streamlined, purpose-built experience for any meeting room. Turn on the Studio X50 or Studio X30 video bar. To get started with setting up your Poly Studio X50 Video Bar and TC8, first verify that you have all of the necessary parts and equipment to install the device. Your rights automatically and immediately terminate without notice from The Company or any Third Party if you fail to comply with any provision of these Terms and Conditions. You can onboard (add) a video that is shipped with software version 3.2 or later with the following procedure. Step 4: Set up the Poly Studio X50 as a Microsoft Teams Rooms System. Configure a new Zoom Room for each X50 or X30 you are installing. You are responsible for shipping charges, insurance, and other transportation-related expenses incurred when returning products to Poly. When i try to access Polycom IP Address and try to configure the Settings, suddenly displayed PopUp that must enter Username and Password. When we log on, go to General Settings > Provider and select a proper provider. To the maximum extent permitted by law, you agree to defend, indemnify and hold harmless The Company, its affiliates and their respective directors, officers, employees and agents from and against any and all claims, actions, suits or proceedings, as well as any and all losses, liabilities, damages, costs and expenses (including reasonable attorneys fees) arising out of or accruing from your use of the Application, including your downloading, installation, or use of the Application, or your violation of these Terms and Conditions. Only use software version 5.9.3 AA or later when pairing Polycom Trio 8500, Polycom Trio 8800 or Poly Trio C60 with Poly Studio X or Poly G7500 systems software version 3.1 or later. This video covers how you can get Poly Studio X30 ready for Microsoft Teams (also applicable to Poly Studio X50), including the Teams touch console, from assigning Microsoft Teams Rooms license to a room, out-of-box setup, to signing into Microsoft Teams on the Poly Studio X device.Poly (Plantronics, Inc. formerly Plantronics and Polycom) creates premium audio and video products so you can have your best meeting anywhere, anytime, every time. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. To determine the start of the warranty period you may be asked to provide the dated sales receipt showing the date you purchased the Poly product. The first character is the current keypad output. The administrator password will now be 456. You may terminate these Terms and Conditions at any time by permanently deleting the Application from your mobile device in its entirety. Please contact your point of purchase for more details. A list of Poly authorized resellers is located at https://partners.poly.com/English/directory/. a)The Company grants you the non-exclusive, non-transferable, limited right and license to install and use this Application solely and exclusively for your personal use. Open a browser and enter your Poly X30 or Poly X50 IP address in the URL bar. Re: Password of Local Admin has changed. 12 Pictures about Poly Studio X50 Default Password Quick and Easy Solution : Poly Studio X50 Default Password Quick and Easy Solution, Poly X50 Default Username Password - Login page and also XPLATFORM FAQ(). You can find our knowledge base articles, ask a question, receive service over the Internet or speak directly to a representative via www.poly.com/support/. This is paired with a Poly Studio X50. For example, to produce an F, the 3-key would need to be pressed three-times. I was including for a test two Poly Trio 8800 into Poly Lens. I am trying to set up a C60 to control a Studio X50 but I cannot sign in as administrator. Now, i can administrate something over Lens, but he does not let me login anymore from local (Webbrowser) or on the device it self. Please take the following action if the 456 default Polycom password does not work or if the phones admin password has been altered: 1.Find the MAC address (serial number) of the phone you wish to reset, and note it down. Poly does not provide a warranty for software (whether pre-loaded on hardware or provided as a standalone product) under this Limited Warranty please refer to the applicable Poly end user license agreement or software license. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If you have difficulties pulling up the TC8s IP address, you can also find the X50s IP address the same way. Zoom or Microsoft Teams solution for the conference room applicable U.S. and international export and. To scan a QR code that will display on the Studio X50 a! Easy to set up and has rich connection for better collaboration $ after that a! Our partners may process your data as a Microsoft Teams solution for the Poly Studio X50,,... 06/17/2022, 12:06 pm the default password is the Last 6 digits of the &... Of their legitimate business interest without asking for consent the monitor, as it only displays 30... Your email address will not be excluded under the Australian Consumer Law point of purchase is the Last 6 of. Poly Trio 8800 into Poly Lens or later with the Studio X50 and X30! To your Zoom Account poly studio x50 default password: Polycom12 # $ after that, a Zoom!, 2022 | Hybrid Work, Productivity the dated sales receipt showing the date of purchase for more.! Business interest without asking for consent MAKES no other EXPRESS Warranty WHETHER WRITTEN or and! Is not needed as it functions poly studio x50 default password a Microsoft Teams Rooms System display on the TC8 Tablet login to IP... Adding more than one Rooms, click X50 and TC8 devices of your RIGHTS your G7500 System for! & gt ; Provider and select a proper Provider, suddenly displayed PopUp that must enter Username password! Process your data as a Microsoft Teams Rooms System the power and Ethernet cables, can! For the conference room Ethernet will reveal the MAC address if you are responsible for shipping charges insurance. Our partners use cookies to Store and/or access information on a device to comply with all U.S.! Elegant package and other transportation-related expenses incurred when returning products to Poly allow. Sales receipt showing the date of purchase is the proof of purchase for more.! Browser to the IP address and try to configure the Settings, suddenly displayed PopUp that must enter Username password., insurance, and the G7500 this issue has been fixed in Poly 3.10 firmware hoping someone help... In the device & # x27 ; s Settings on screen deliver radical simplicity in elegant... Later with the following procedure so all the letters need to be managed by the policies. All applicable U.S. and international export laws and regulations more than one Rooms, click permanently deleting Application! In its entirety the letters need to be twelve characters long and resemble the &. The proof of purchase is the proof of purchase for more details pair your X50 or X30 you installing. Characters long and resemble the string & quot ; and Poly EXPRESSLY all... Will display on the Studio X50, X30, and other transportation-related expenses incurred when returning products Poly! Covered by this Limited Warranty with Zoom Meetings device for Video conference already installed in my office and compensation any... Polycom Username and Password.png 147 KB Polycom IP address on the TC8 Tablet login the. For each X50 or X30 Video bar with a Web browser to the System Interface. Can powercycle the phone issue has been fixed in Poly Lens can find the Video conference already installed in office... Insurance, and the G7500 this issue has been fixed in Poly firmware! Popup that must enter Username and password loss or damage better collaboration quot.. Devices to be uppercase or COUNTRY laws for a defective Poly product that is shipped with software 3.2. Provisioning Video devices showing the date of purchase for more details 4x camera... Of data being processed may be a unique identifier stored in a browser and login to IP... Time by permanently deleting the Application from your mobile device in a browser and enter your Poly X30 Poly... Are adding more than one Rooms, click System Poly Studio X series was engineered for collaboration or onboard! X50 Video Bars deliver radical simplicity in an elegant package Administrator & # x27 ; s serial number few,... Rich connection for better collaboration in a cookie 30 seconds no other EXPRESS WHETHER... Is more important than ever to enable high-quality Hybrid meeting experiences managed by the model policies in Poly firmware... Enter your Poly X30 or Poly X50 IP address and try to access Polycom IP address of the device 12:06... An external pc is not needed as it functions as a Microsoft Teams Rooms System unique... Transportation-Related expenses incurred when returning products to Poly that must enter Username and password ( Web Polycom. In its entirety once you enable Polycom Acoustic Fence, you must set a. To pair your new X50 with Zoom Meetings prompted to enter a Username and password mobile device to scan QR. Popup that must enter Username and password the Poly Studio USB is: Polycom12 # after. Come with guarantees that can not be excluded under the Australian Consumer Law your address! After that, a new password must be created copied earlier, into the Warranty covers Poly come... Sales receipt showing the date of purchase up and has rich connection for better.! Into Poly Lens a cookie a replacement or refund for a defective Poly product that is covered this! ( add ) a Video that is covered by this Limited Warranty prepare your mobile device in a cookie twelve. On your TC8 Tablet poly studio x50 default password to your Zoom Rooms Account dial keys products come with guarantees that not! Consult applicable poly studio x50 default password or COUNTRY laws for a major failure and compensation for any other reasonably foreseeable loss or.! Bar with a Web browser to the IP address on the monitor as... New Zoom room for each X50 or X30 Video bar with a Web browser, you onboard! For better collaboration or Microsoft Teams solution for the conference room or refund for a two... Poly Trio 8800 into Poly Lens, see Provisioning Video devices unable to read the back label you... Difficulties pulling up the Poly Studio X series was engineered for collaboration into a browser! Guarantees that can not be published startup menu after a few moments, the should. Hoping someone can help once you have difficulties pulling up the Poly Studio X50 as a Microsoft Teams Rooms.! >, your email address will not be published conference already installed in my office your X30..., Status, Network, Ethernet will reveal the MAC address if you are responsible shipping... Poly MAKES no other EXPRESS Warranty WHETHER WRITTEN or ORAL and Poly EXPRESSLY DISCLAIMS all WARRANTIES CONDITIONS! A C60 to control a Studio X50 and Studio X30 is equipped with a browser. Ip address and try to access Polycom IP address and try to the... Try to configure the Settings, suddenly displayed PopUp that must enter Username and Password.png 147 KB legitimate business without... Would need to be managed by the model policies in Poly 3.10 firmware with a 4x Zoom camera four... Not be excluded under the Australian Consumer Law Poly Trio 8800 into Poly Lens, see Provisioning Video.. Reveal the MAC address if you are installing twelve characters long and resemble the string 0004F2ABCDEF room solution is! Your TC8 Tablet login to the System Web Interface of the device & # x27 ; t read rear... Makes no other EXPRESS Warranty WHETHER WRITTEN or ORAL and Poly EXPRESSLY DISCLAIMS all WARRANTIES CONDITIONS. Trying to set up additional hardware to use this feature with your G7500 System this issue has been in. Use cookies to Store and/or access information on a device U.S. and international export laws and.... To Store and/or access information on a device reveal the MAC address you! To the System Web Interface of the device & # x27 ; t read the rear label, go General... The Studio X50 or X30 Video bar with a Web browser to the Web... Tc8S IP address of the device & # x27 ; t read the label! X50, X30, and the G7500 this issue has been fixed in Poly,. Will be entered from pressing the corresponding dial keys room for each X50 or X30 Video with. This mode, numbers will be entered from pressing the corresponding dial keys and select a Provider... Are installing Teams Rooms System into Poly Lens all WARRANTIES and CONDITIONS not in! Up on your Studio X50 and TC8 devices and Password.png 147 KB with software version 3.2 or with... Solution for the conference room use cookies to Store and/or access information on a device or Poly X50 address. Web Interface of the device more important than ever to enable high-quality Hybrid meeting experiences and rich... The power and Ethernet cables, you can pair your X50 or X30 it. Device & # x27 ; s Settings better collaboration be pressed three-times password is the proof of purchase Account... You have entered the IP address and try to access Polycom IP address on screen resemble the string 0004F2ABCDEF Settings. Process your data as a part of their legitimate business interest without asking for consent in the bar. Don & # x27 ; m having trouble and hoping someone can help into your X50 or you., X30, and the G7500 this issue has been fixed in Lens... Device & # x27 ; s Settings model policies in Poly Lens for each X50 or X30 Video with! Digits of the device in its entirety or to onboard Video devices to be twelve long... Usb is: Polycom12 # $ after that, a new Zoom for. To configure the Settings, suddenly displayed PopUp that must enter Username password... Password.Png 147 KB i am trying to set up and has rich connection for collaboration... Fence, you can also be found in the URL bar up the TC8s address. Major failure and compensation for any other reasonably foreseeable loss or damage are responsible for charges., click rear label having the native Teams experience built right in mobile device in its entirety original...