I really hope you would notice my comment. The airline refused. Traveling For Miles has partnered with CardRatings for our coverage of credit card products. Hi. used this number and didnt press any buttons and went through to operator within 10 mins. I waited for about 5 mins to get representative and had no issues getting a full refund. On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. Its worth remembering that BA is canceling hundreds of flights per day so it may just be that the airline hasnt got around to canceling your flight(s) yet (my flight for the end of this month only got canceled yesterday) and that, given a bit more time, your entire itinerary will be canceled and youll be due a refund. British Airways has enraged customers for months since they stopped offering a refund option on their website and only offered rather inflexible vouchers even for tickets issued with Avios miles. Telephone 02032500145 Log in to the BA account of the lead traveler. After 40 minutes of waiting, I was finally able to speak to an actual person. However, Ms Barber, who studied A-level law, was able to beat the airline giant in court using the Law Reform (Frustrated Contracts) Act 1943. I wish I had seen this article before I was duped into taking the voucher in exactly the way that you described. Warm regards, Christopher Elliottis the founder ofElliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who cant. Okay I mad. I just went through the instructions and it worked when i used this link: https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund I received a call back 2 hours later from her telling me that since my flight was booked from UAE and I had paid in Dirhams(AED), they can not process refund from the Manchester office and that it will be processed through the office in India which is currently closed due to pandemic so they cant do much about it at present. Fyi, Finally I can access the webform and fill out the this morning around 10 am. Answer. If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. It most certainly does. Read and agree to the terms and conditions. If your flight gets canceled, you can rebook it for free. They say that I made a choice and hard luck, Ive got to accept the voucher. The please contact us link just takes you to the FAQs and if you go there and click on the Cancel your booking and apply for a refund FAQ it doesnt provide you with any information at all. Open up the canceled reservation by using the "manage" tab at the top of the BA homepage and by inputting the booking reference and a passenger's last name. That may workbut youre risking BA not cancelling your fight and being forced to travel on dates (or to a destination) you dont want to travel. Things seem to have slowed down since then and I know people who filed for refunds 2 days ago who still havent received emails. To claim a refund, please follow the same steps as for. We will calculate your refund total after you have submitted your form, when we process your claim. Site & Contents 2011-2023 LoyaltyLobby.comTerms of Use & Privacy Policy, 20112023 LoyaltyLobby.com - Site & Contents, This story was reported by the BBC yesterday. Fortunately for us, there are some technically savvy people who read miles and points blogs and a Head For Points reader (Antonio) has provided us with a workaround which forces the British Airways website to offer a refund option where a flight has been canceled by the airline. Email confirmations came within a couple of minutes The workaround is perfect. This is what has happened to me as well fighting all the way to see if i can reverse it , i wouldnt mind but they wont let me use the voucher to pay for another flight that i already have booked with them either absolutely disgusting from BA. At what time did you attempt the workaround? Update 13 April 2020: The direct link in this article is no longer working and the longer workaround no longer appears to be working on desktops eitherbut it may still be working on smartphones (click for more details). I couldnt and after 3 complaints through their email system BA are now refusing to correspond to me, advising that may I should engage an independent resolution provider from CEDR. Does it work it you booked through a travel agent, (who is unresponsive right now). single. I would like to know normally how much do they give the refund ? Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently.British airways Desktop is available in three different solutions that are priced differently. It shows an error when I try send a form to BA after filling my information. If you have a Future Travel Voucher and still wish to use it as payment for a flight, you can still contact BA to do so until it processes your refund. Please read this post if you have accepted a voucher but, in hindsight, realize that you were entitled to a refund. The answer is yes; you'll get your refund if your request is in line with British Airways' policy on cancelled flights. Go back to the British Airways webpage tab and, where youre asked if youre a passenger on the canceled flight, An error page is generated which asks you to enter a valid email address ignore this error. You can also fill out the email form and select Help with a refund already in progress in the Topics field. After days of selecting option 2 you offered a very simple solution which worked. And I think I used some points to part pay will those be refunded too? I would wait as long as possible to give BA a chance to cancel the GRU-LHR or LHR-BCN flight. If you book your car, hotel, transfer, or anything else together with your plane ticket and the flight gets canceled, you can claim the refund. Well is started filling it out and I got suspicious and clicked back. Contact the travel agency you booked through and ask them to process a refund for your trip travel agencies should be following the same processes as the airlines. I tried the phone but all the phone numbers that they advised were uncontactable. My suggestion would be to wait and see what BA does and only accept the voucher if it looks like the operating flight(s) wont be canceled (you have nothing to lose by waiting). British Airways suggests contacting their customer support reps as the fastest way of getting help requesting a refund. It worked for me .1145AM 8GMT. I knew something was super fishy when they canceled my flights and I tried for HOURS To figure out how to get my refund. I kept screen shots of each stage of the process as evidence. She later contacted the airline to demand a cash refund which they declined, claiming that once accepted, she has no valid claim to cash anymore. Update for those who used the direct link to get a refund: I did fill out the refund form and got the green confirmation screen saying my refund is being processed and that I will receive a confirmation email. Important information about your booking I also suggest reminding them that the US Department of Transportation has issued an enforcement notice which compels them by law to offer cash refunds. Also, I dont have a BA account and log-in, just the booking reference (so can access my return flight, only the outward portion of which has been cancelled so far, via Manage Booking), so cant log into a BA account as per very first step of instructions. Their process is designed to frustrate a refund request and I would like to report this to the ombudsman Im sure a lot of others would too. Were unable to respond to any further requests for a refund. The situation is changing pretty quickly, though: airlines dont want you to get refunds right [], I went through the process, it kind of worked but same as Aarons respond frm 5th April. I asked for a refund. Call back and dont take no for an answer. Thank you for this! Thank you. This policy includes certain rules and regulations set for return flights as well. and as for Willie Walsh, that smart piece of dirt had retired now he has come back and taken a puny 20% reduction.thus in effect he has got an 80% gain. I never was able to get ahold of them because of the changed call center hours. In January 2020, Jennie Barber booked two return flights to Japan departing that May, but the flights were later pulled due to Covid restrictions. It seems like there is literally NO way left to get an actual refund . Thank you Elias & thank you Travelling for Miles!!! Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights. It was so frustrating to deal with BA and impossible to reach them over the phone. He did put me on the refund queue, which will take 1-2 weeks to complete. Since then I have been in constant communication with their Customer Server organisation seeking financial restitution but to no avail. Now Im on the refund webpage. The airline said it canceled the flight because of operational constraints. British Airways sent me an email promising to do everything we can to get you where you need to be.. Trying now for another flight and get redirected to the disruption-recovery URL page, no matter whether Java enabled or disable. "If you're an ordinary person, who is not a legal professional, going up against someone like British Airways is scary - and it is intimidating," she said. Thanks a million for the info appreciated! So frustrating. Elizabeth Ziemba, JD, MPH, Founder and President. She confirmed my details, and then filled out a form on her end. I rejected the offer on every page until I was duped by the claim your refund link. Youre currently due to travel with us to London. You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly. I dont want a eCredit, and would much rather have the $1,400 back! Thanks just did at least I now have a record of my application for a refund that is somewhere in BAs system. Thank you Elias! Paul. Choose the currency you used when paying for the ticket. These could not be used to pay for flights online. For bookings made elsewhere contact the travel agent who made your booking. It looks like your flight wasnt canceled after all. How Long does it take to send confirmation email after I see below message submitting the request? Hello ! But a mystery remains why did British Airways cancel your flight and then consider you a no-show? It became pretty clear that the airline was skating on very thin ice here when they told people that they forfeit all rights once they request such a voucher, irrespective of the t&c they attach to them. 3 DAYS BEFORE THE FIRST OF APRIL MY FLIGHT WAS REMOVED FROM THE SYSTEM. <p>British airways +1[805-664-8091] customer service</p><p></p><p>Avail expert help by dialing @ +1[805-664-8091] British airways Support Phone Number if you're facing issues in British airways Desktop Support British airways Desktop is business accounting software. Got a consumer problem? This is a very simple workaround so thank you so much for sharing it but it really shouldnt be necessary to go to these lengths to get what we are legally entitled to! It is not the bank advertisers responsibility or any other advertisers responsibility to ensure all posts and/or questions are answered. Thank you Elias & thank you Travelling for Miles! You can either request a travel voucher (easy to do via the British Airways website) or you can wait and hope BA cancels your flight and then follow the steps above. Just tried right now, this option still works and is a life-saver! Similar to David Singer, I had one leg of my trip cancelled. All options I tried led to recorded messages and then they automatically cut you off. 30 March 2022 British Airways passengers who feel they were wrongly handed vouchers for cancelled flights during the pandemic may now be able to get cash refunds following a U-turn by the airline. This option has been turned off by BA so teh work around does not now work. You are a life saver thank you so much! Should I file a case with my credit card in this situation? Use this form to log in to your account or to create an account for the British Airways executive club. British Airways has taken two steps to get around this problem. Vouchers can also be exchanged for a cash refund if not used before a definite date. I called back on April 8 and the agent who picked up looked into my flght details and confirmed a refund is due. If the airline keeps failing you the credit card company is your next callbut Id give it 6 working days just so you can tell the CC issuer that you gave the airline 2x the time it said it would take (but thats just what Id do if I was in your position). British Airways will not issue refunds for any of your flight tickets when you fail to arrive at the airport on time for your scheduled aircraft to depart. outrageous that we should have to go to these lengths!! 1. https://travelingformiles.com/how-to-get-a-refund-from-british-airways-the-last-working-ways/. If I already accepted the voucher (because I did not know the option for getting a full refund), can I exchange my voucher for cash? Anyway, I called back using the executive gold club number as advised by Ziggy on another page (0800 123 111) selected the last option each time. Youll be notified when one of the agents is ready to receive your request. Not good. Finally, I received an email from British Airways that said per its fare rules, it could not offer a refund. There's no charge for changing your flight booking. Any chance someone could helps me, I am down with 10k worth in the booking for family holidays. Ill sit tight until they cancel the flights. Then in 2022, the airline also refunded some customers their travel vouchers back to the original form of payment: British Airways Has Started To Refund Some Customers Their Travel Vouchers To The Original Form Of Payment. You can do so by dialing +1-877-767-7970. The consumer champion accused the two major. 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