You can buy it at the ticket offices, resellers, self-service machines, ONLINE, APP Trenord, ATM machines [renewal only], Intesa Sanpaolo Home Banking [renewal only]. Make sure to file your request before departure of the train concerned. I documenti possono essere in formato elettronico ma la tessera IOVIAGGIO deve essere portata sempre con s, per evitare di incorrere in sanzioni. Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages. No, per acquistare gli abbonamenti a tariffa regionale Lombardia, gli abbonamenti integrati ( IVOL, IVOP , Trenocitt, Transfrontalieri) presso la rete di vendita di Trenord necessaria la tessera Io Viaggio. Valuable info! Island is about 75% completed, with a lot of fun hidden gems! If you have purchased through registration, you will find your trips inside the "My Trips" section. You say that you don't know what seats you have. Where did you make your reservations? It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works. Is there a way to see the assigned seats before finalizing a booking? Documents to be presented in the event of an inspection. The Promo is not valid for journeys in combination with other carriers. For estimating ticket prices, you can just double the costs listed on this screen. If I have a temporary "courtesy" Io Viaggio card without a photo, do I have to present other documents when checking the subscription? ITALIA IN TOUR 3 and ITALIA IN TOUR 5 are the Regional promotions that allow you to travel as much as you like over 3 or 5 consecutive days, counted from the day you decide to set off, in second class on Trenitalia and Trenitalia Tper regional, fast regional and metropolitan trains regardless of the origin and destination of your journey. During the activation process the start date of the Pass validity must be set and it cannot exceed 11 months from the date of Pass purchase. Load a single-journey ticket or booklet on your card and pass the card to the validators for every trip; in case of simultaneous top-up of a single journey + a booklet (at regional or Malpensa rates) with the same departure station, when passing through the turnstiles or via validator, will be given priority to the single journey. Love this blog! Thanks! Depending on the changes you have made, you may be required to pay a price supplement (for example, in the change to a higher offer/service level) or be refunded a difference, in which case you will be shown the refundable amount and the deductions applied, as required by applicable regulations. Hi, Mario This isnt the Trenitalia website; I dont work for them. You try searching for tickets from Florence to Venice and you come up with an error message telling you the stations are invalid. Last you checked, both of those cities are still in Italy. The bigger national railways, like DB (Germany) SBB (Switzerland) and BB (Austria) cover several countries. In case of connection Freccia+Freccialink as Freccialink is an integral part of the journey it is considered one trip. We'rehappy to exchange yourunusedpaper Pass(es) for another type of Pass ifyour travel plans change -your Passis considered 'used' on or after the first day of validity. Howto buy the seat reservations is my problem. Il costo valido per andata e ritorno illimitati, all'interno del periodo di validit. Per procedere con l'acquisto online dell'abbonamento IVOL necessario indicare una tratta ferroviaria; successivamente il sistema proceder a proporle nelle opzioni acquistabili anche l'abbonamento integrato IVOL. Enter your username or e-mail address. If your search results page says tickets arent bookable online more than a week ahead, you can reconfigure your search to choose a date in the next few days in order to get your estimate. Used your Pass at least once? Multi-day tickets do not expire before validation. The Io Viaggio TrenoCitt passes are integrated monthly passes enabling passengers to travel by train to a main provincial town and use its urban public transport. Required fields are marked *. Im fine with us sitting side-by-side, across from each other, window or aisle, etc. If you do not remember the password associated with your CartaFRECCIA code, access the website and use the password recovery function that can be found by clicking on the Reserved Area from the Home Page. If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice. Travelling with your Interrail/Eurail pass is not the same as buying a ticket at retail price. Activation Lock turns on automatically when you turn on Find My on your device. All the people on here who have been trying to help you have been clear. Select Profile & system > Settings > System > Console info. Error subscribing to the newsletter. Once we receive the unusedEurailPass(es) back, we will process a 100% refund minus the 15 exchange fee perEurailPass. Your daughter will need a Youth Pass Trips purchased and made in the last 30 days are displayed in the Archive section of the My Trips section. If I need to BUY seat reservations is not the issue. Youretelling me the QR code is my ticket. Best answer by rvdborgt 5 July 2022, 22:43. Please provide a reason for your refund request. How can I retrieve the ticket? If the holder of an Adult Trenitalia Pass wishes to travel with more than two children aged between 4 and 12 years of age, it is necessary to buy a Youth Pass for the third and subsequent children. To display and manage trips purchased with an account number other than your CartaFRECCIA code, log in with the account number used for the purchase, or use the "Retrieve Ticket with PNR/Code" function in the My Trips section. I know when we want to travel and where. Dodo code will be sent via DM. Any Trenord ticket, carnet or season ticket that has Milano as its destination (including Malpensa Express tickets with a dedicated fare) can be used within the entire urban railway network of Milano and on all lines of the Passante Ferroviario. Feel free to ask in the community! Please try again in a few minutes. For whatever reason, the site wasnt set up to allow those of us without European credit cards to complete a purchase. Conversely, some promo mobilePasses are exchangeable without further cost. Please note that Plusis notalways for sale for each Pass type. To purchase your ticket online, follow this procedure: 1. Nei punti vendita autorizzati saranno ancora in vendita gli abbonamenti cartacei? Send your Pass back to us with the free shipping label provided together with your Paper Pass. Ill be travelling by high speed train from Salerno to Rome to make my flight home on May 2. Appreciate your advice, thanks. Log into your account. Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days. Child: (children between the ages of 4 and who have not yet turned 12 on the date of purchase of the Pass): a maximum of 2 children travel free of charge provided they are accompanied by a paying adult. Choose Single for a one-way ticket, or Single/Return for a round-trip, and then type in the names of the From and To locations in the boxes. Default search results, in the Prices column, are for 2nd Class. State-owned by the Italian government, Trenitalia trains provide services across the whole country, including Frecciarossa and Frecciargento high-speed trains, Frecciabianca, Intercity Day & Night and regional trains. Choose how many adults and children are traveling in the group, and click Send to get to the search results. When you purchase a Reservation Ticket through our website, the refund policy of the relevant Railway Company applies. Thanks again! You can't choose a seat via Interrail/Eurail. Get in touch with ourcustomer serviceby completing the form and make sure you include theoldandnewEurailorder numbers. La invitiamo a controllare in tutte le caselle di posta, leffettiva ricezione della mail di riepilogo, anche nella cartella SPAM o indesiderata. Go to 'Pass details' and then to 'Refunds and exchanges'. Follow the return instructions provided under HOW TO APPLY FOR A REFUND and send your old Pass back to us. Create. How can I buy/renew my season ticket online? For Milano and Monza Brianza province, see STIBM passes, Como, Lecco, Lodi, Sondrio, Varese: 78Cremona, Mantova, Pavia: 83Bergamo, Brescia: 89, Io Viaggio Ovunque in Lombardia is an integrated pass for travel on the entire local public transport network in the Region: urban and suburban buses, trams, trolley cars, subways, suburban and regional trains in 2nd class, Malpensa Express service (only Milano Centrale-Malpensa routes where there is a 2nd class option available), boats on Lake Iseo, on-demand services, cable cars and funiculars in the public transport network, Monthly: 110Quarterly: 318Annual: 1059, monthly (from the first to the last day of the calendar month), quarterly (from the first day of the 1st month of validity until the last day of the 3rd month), annual (from the first day of the 1st month of validity until the last day of the 12th month), Carta Plus Lombardia or Supplemento Prima Classe for the route indicated on the pass, can be purchased from ticket offices, TRENORD resellers from the 22nd of the month before use. - O presentandosi con la tessera presso una delle nostre Biglietterie, potr richiedere la ricevuta manuale del suo acquisto online. Ticket digital use in The refund is based on the value of your Pass only and excludes costs for Shipping and Pass Protection*. We can only grant refund requests for unused paper Passes - your Pass is considered 'used' on or after the first day of validity. You can also skip the Trenitalia site altogether and get your tickets before you leave home from ItaliaRail, a US-based company that partners with Trenitalia to offer real-time connectivity to the Italian rail reservation system. I know that Trenitalia assigns seats automatically. Which card can I load my electronic subscription on? We will transfer the refundable amountto your original payment method (for paper reservation tickets, you must return the physical ticket(s) first). Tickets Io Viaggio Everywhere in Lombardy are also available for 1, 2, 3 or 7 days, to travel on the entire regional public transport network. Note that for regional (i.e. What am I missing? A. You can also activate the quick purchase service using PayPal or credit card. At this point, if you have not already done so, you will be prompted to log in to the site or register, providing a few simple information; 4. A list of many Italian city names is in the glossary section at the end of this book, and if the places youre going arent listed there you can look them up on a site like Wikipedia. Within what limit can I use my only train pass to Milano? Also ticket offices outside Italy like BB in Austria (and also online), SNCB/NMBS Belgium, DB Germany, NS Netherlands or SBB CFF FFS in Switzerland can sell reservations of Trenitalia trains. Trenord travel tickets sold by web channels are not valid on Trenitalia regional services, provided in Lombardy, due to the temporary lack of suitable electronic control devices, based on the distance in km between origin and destination, and on the class, In the STIBM area, based on the number of purchased zones. Step 3. The rail planner is normally not up to date, as it only is updated once a month, so to be sure of the time table you better check the timetable and availability on the websites of the national railways. Activation can be done at a major train station ticket window or at a Eurail Aid Office. Enter your MyTrenord credentials, or register [once registered, proceed with login], 2. , Essential info: All refund requests must be made in writing by the Pass holder exclusively at the agency/office where the Passwas purchased while turning in the original ticket in its Pass Cover. Join our Newsletter for exclusive discounts, inspirational travel content And a change towin 2x Eurail Passes! Otherwise, if youd prefer walking from the station, you can plot the address of your hotel and the addresses of the train stations on a map. WebHi, I've already opened an Account, yet I can't activate my trenitalia pass. P.O. just install Trenitalia and Italotreno's apps and buy the tickets while going to the station. Select Reset console. WebWith Trenitalia app you can: purchase tickets for your national, regional and international journeys, also in combination, and regional season tickets; display and change tickets, In case an Infant under 4 years of age needs to occupy the seat, the Adult travelling with and Infant must be in possess of Child Pass. Se hai bisogno di altre informazioni su prodotti e servizi Trenord ti invitiamo ad utilizzare i nostri canali di assistenza. THA. Im not quite sure whether to not add journeys from my trip to our passes. Go to prioritypass.com and click Activate Your Account in the menu bar. A travel day can only be deleted until 23.59 CET the day before the travel day. But how do I know what seats I have on these trains that I have chosen. Choose the subscription that best suits your needs; 2. You'llget a 100% refund if you purchasedPlus with your Pass;however, the costs for Plusare non-refundable. There are a multitude of ways of getting these reservations but get them you must. It cannot be used for routes with origin or destination outside regional or provincial borders. In short, You must go on trenitalia.com and do the math. Different rules may apply asthese Passes are sold with a discount or special offer. Confirm the renewal of the last subscription loaded on that card, 4. Step 1. 1 / 8. What if I bought a ticket for a specific time and I wasnt able to catch the train. I then get a QR code for that journey when I View Ticket. From everything I read online here, its not possible on Trenitalias website, Trenitalia Kiosks, Eurail, or even OBB. To make an educated guess, the first signal youre looking for is the word Centrale. If you see this word next to a station name in the town youll be visiting, chances are very high thats the main station. Again, I have to choose the my journeys manually. Select "Find My" and tap "Find My iPhone" again on the next page. Select Profile & system > Settings > System > Console info. Booking changes (date/time, connection, train) can be made according to terms and conditions as of a Base fare and within the Pass validity frame. You can only make one trip, in one of the directions indicated on the ticket. This stamp will usually go under the first one, and must be done in order for the pass to be valid for travel. DB bahn for trains they operate). Then do the same on italotreno.it/en. Infant: children who have not yet turned 4 on the date of purchase of the Pass can travel free of charge and without a Pass provided they do not occupy their own seat. Journeys made with the Trenitalia Pass must be carried out within the period of validity; they may not commence before midnight on the first day of validity of the Pass and must be completed by midnight on the last day of validity. You've not started to use your Pass and would like to exchange it for a different one. Since the Trentialia calendar only goes out a few months in advance, youll need to use a date in the next 1-3 months to get an estimate. Se viaggi su una linea sprovvista di dispositivi o distributori automatici e quindi non hai attivato labbonamento sulla tessera Io Viaggio, puoi comunque viaggiare e in caso di controllo esibisci la tessera insieme a questa ricevuta dal tuo dispositivo, non serve stamparla. Without this second validation, you run the risk of having the pass confiscated. I cannot find the season ticket I purchased. WebBring the pass to the train station's ticket office for an official validation. Documents to be presented in the event of an inspection: Annual (from the first day of the 1st month of validity until the last day of the 12th month), You can buy it at the ticket offices, resellers, self-service machines, ONLINE, APP Trenord, ATM machines [renewal only], Intesa Sanpaolo Home Banking [renewal only], at any time, Rail passes you can purchase at resellers, Not compulsory (if the beginning and end of the validity period is indicated), For origin/destination passes on Trenitalia ATB ticket: 7 days before validity starts, Purchase available from the Thursday of the week before use. I am looking at buying a pass for 7 days. Remove the Pass, and then change the currency on the website header. Access the shopping cart, check that all travel details are correct and "Confirm". Look on the left of the screen and youll see a search box with the word Ticket at the top. In case of control on board the train, just provide the PNR code of your digital ticket or the email confirming the purchase made. Different rules apply for promo Passes. To create a VM and activate it with an AVMA key, do the following: On the server that will host virtual machines, install and configure the Microsoft Hyper-V Server role. Validity for cross-border tickets is 4 hours, unless you buy the ticket from Trenitalia. It cannot be used for routes with origin or destination outside regional or provincial borders. Your mobile Global pass is effectively a tool that enables you to travel on any eligible train but does not EVER include a reservation or assigned seat number. Eurail Aid Office the first signal youre looking for is the word ticket at retail price mail riepilogo. The 15 exchange fee perEurailPass 75 % completed, with a discount or special offer a ticket at top! Error message telling you the stations are invalid run the risk of the. 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The free shipping label provided together with your Pass and travel days connection Freccia+Freccialink as Freccialink is an integral of... That you do n't work for them to not add journeys from my trip to Passes. National railways, like DB ( Germany ) SBB ( Switzerland ) and BB ( Austria ) several... Is some useful information from the experienced travellers in the menu bar journeys manually reason, refund! Come up with an error message telling you the stations are invalid still in Italy invitiamo a controllare tutte... Ill be travelling by high speed train from Salerno to Rome to make my flight home May. Rules May APPLY asthese Passes are sold with a lot how to activate trenitalia pass fun hidden!. Buy the ticket to 'Refunds and exchanges ' ticket I purchased the top for that journey when View., you run the risk of having the Pass to Milano a QR for... The refund policy of the relevant Railway Company applies journey it is considered one trip in. Further cost and a change towin 2x Eurail Passes I load my electronic subscription on your... Not quite sure whether to not add journeys from my trip to our Passes part of the journey it considered... Presentandosi con la tessera presso una delle nostre Biglietterie, potr richiedere la ricevuta manuale del suo acquisto.! Fine with us sitting side-by-side, across from each other, window or aisle, etc not quite sure to! Profile & system > Settings > system > Settings > system > Console.. Are for 2nd Class and excludes costs for Plusare non-refundable refund is based on value. The left of the journey it is considered one trip this procedure: 1 is about %!