Cheltenham Festival Horse Racing (14-17 Mar), Re: What To Bring When Staying In An Apartment in PDC. Fly365 - online flight booking - Feb 2020. Anyone can write a Trustpilot review. I have tried to call Saga 15 times today without success. Looking for an agent you can trust? Nestled in the heart of the Irish Sea, the Isle of Man is a place where people and nature intertwine to create life-long memories a world away, yet so close to home, the Isle of Man offers an idyllic Island escape year-round. Hi, Were so sorry to hear you are having problems getting through to us. 11 years ago. They went to check further back on the computer and told us that we had been booked into the earlier (originally booked morning) flight but then the booking had been cancelled. At the end of the day I got no help from CP and they made the whole experience extremely stressful. According to Retail Gazette 0.4m is owing to HMRC. We are experiencing extremely high demand at the moment and our agents are working through the queries as efficiently as possible. Have tried on numerous occasions to get them to offer another flight - nothing!They don't respond to phone calls or emails ( unless you ring to purchase a holiday!) Over-50s firm Saga has begun to break itself up after coming under pressure from the aggressive American hedge fund run by billionaire Wall Street financier Paul Singer. In the case of a holiday where your travel and accommodation were paid for separately but with the same Abta member, and that member has gone bust, your holiday should be able to go ahead as normal but double-check with the travel and accommodation providers to make sure your booking is confirmed. In both cases, the respective governments stepped in to bail the schemes out. Members who are extremely knowledgeable about this destination and answer travellers questions frequently. EXPERIENCE IS EVERYTHING New Taipei offers budget travellers plenty of fun without having to spend a lot of money. Over the past week I have made four attempts to phone and wasted four hours trying to discuss problems with holiday booking for 24/2/2023. WHAT A JOKE NEVER HEARD SO MUCH RUBBISH IN ALL MY LIFE, VERY VERY POOR SERVICE. Finally, after several more phone calls, we were then approached by a local man who said he was a friend of the car hire company owner and would give us a lift to Kyrenia where our hire car was. Save. Yorkshire Training Services LTD - Moor Lane Trading Estate. Sign in to get trip updates and message other travellers.. Hurghada ; Hotels But again only Trailfinders and Tui committed to returning your flight and hotel money in one go. A survey of 1,000 British travellers has found that travel companies going bust, meaning their flights, accommodation and bookings are cancelled, is the biggest travel fear for over half of Britons. Its still not done. reported several holiday companies to the Competition and Markets Authority (CMA) for breaking the law over package holiday refunds in 2020. When we approached TravelUp for comment, it told us it was refunding within 14 days 'wherever possible'. Its founder, in 1959 as Clarksons Tours, a subsidiary of the long-established City firm of H. Clarkson shipbrokers, was Tom Gullick, a former flag lieutenant in the Royal Navy.. Will I need a Covid-19 vaccine to fly or travel? While the flight might be covered by Atol, the hotel and transfer wouldn't be. This tracks your activity using third party cookies. Which? I only booked (ta && ta.queueForLoad ? Virgin Australia became the first major airline in history to exit voluntary administration, acquisition of the assets of former competitor Shearings, WizzAir plans to expand routes across the UK and Europe. Risk . We hope that you will give us an opportunity to change your mind about booking with us. - Clone Commander Cody ( 2008 Holiday Mini Bust ) - Yakface ( 2009 Holiday Mini Bust ) - Padm Amidala Snow Bunny ( 2010 Holiday Mini Bust ) - Darth Vader "Thank the Maker" ( 2011 Holiday Mini Bust ) - Jar Jar Binks with W. Wald ( 2012 Holiday Mini Bust 2-pack ) - Yoda (2013 Holiday Jumbo Figure) - Stormtrooper Gold (2014 Holiday Mini Bust) If your travel insurance . This made us wonder whether customer service had been telling the truth regarding the 'error' and that maybe they had just moved us to a later flight for some other reason. Back on land, Specialist Leisure Group (SLG) has also gone under, taking with it the Shearings coach holiday brand and thousands of jobs. This depends on the level of coverage youve taken out, as not every policy does look for the End Supplier Failure clause in your policy document. Do not let this company get the better of you. If you cant get hold of them, contact your accommodation and transport provider directly to check. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Hopefully you've got the correct insurance cover if there isn't. NOT HAPPY SO SENT A LETTER TO THE CEO OF TRAVEL JOHN CONSTABLE NO REPLY. Have tried to ring Premier ..phone is answered by answering machine but goes dead, I have also have emailed no reply. With the right policy, it can cover out-of-pocket expenses that arent covered elsewhere. TO ALL CUSTOMERS OUT THERE Sign in to get trip updates and message other travelers.. Hotels ; Things to do ; Restaurants ; Flights ; Vacation Rentals ; Travel Stories . We spoke to Nordic Guarantee, the insurance company which provides the bond for Sweden-based Gotogate among others and it said that consumers might also lose out if holidays are cancelled because of the pandemic. In fact, Sunweb is covered by the Dutch scheme SGR - which obliges travel agents and tour operators to provide insurance up to the figure of 100% of the previous year's turnover. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. UPDATE there is a reference to Titan in the small print on page 8 of the final holiday documents. Several travel firms in the UK and overseas went into administration due to the almost complete evaporation of business and recreational travel, unable to pay the bills necessary to stay in business, leading British travel agencies to collapse. They must have a special incentive with them because this was ridiculous. The National Audit Office (NAO) told us: 'An unusually high number or scale of Atol holder failures will cost more to manage than the resources available in the Air Travel Trust Fund.'. We have now waited a further 6 days and no response.This is our first attempt to use Saga and looking like our last.How can any company operate like this??? And unexpectedly, called the next day to provide me with some additional information. Travel to Guernsey by sea including the cost of traveling with your car. 28 energy suppliers went bust in 2021, so some customers are understandably wondering if their supplier could be going the same way. I do know they have a facebook page that people are using to corrospond i do hope we all havent lost our hard earned money :-(, If they have gone bust, you may have to go to your bank and ask for charge back if you used a debit card, it is a little know system that the banks don't always mention, explained here, http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback. CSI: Vegas will premiere on Thursday, Sept. 29 on CBS. We are planning to call soon again to book for next may and I am sure the service will be excellent from the beginning to the end. Tui, Trailfinders and TravelUp told us that if you can't legally fly, you'll get a refund. Depending on the travel insurance policy you take out, your travel insurance can cover you against companies going out of business and the cancellation of your holiday for medical or other reasons. We have been making travel arrangements since 1936 and are truly independent. . Sign in to get trip updates and message other travelers.. Sharm El Sheikh ; Hotels ; Things to do ; Restaurants ; Flights ; Vacation Rentals Have tried on numerous occasions to get them to offer another flight - nothing!They don't respond to phone calls or emails ( unless you ring to purchase a holiday!) LoveHolidays has agreed to refund over 18m to 44,000 customers who had holidays cancelled over coronavirus. Aug 9, 2021 #2 Sunbirds also closed down, as well as the Asa Wright Birding Lodge. Under the ATOL scheme, if a firm goes out of business your booking will be refunded. They never called. Lastminute.com will face legal action unless it repays over 1 million to customers it committed to refund after their package holidays were cancelled. It apologised for the fact that customers had been sent an email claiming that they were covered by Atol after the booking was made. Yep, you got it, no car. In September 2018, the Civil Aviation Authority (CAA) released a statement warning consumers that levels of protection provided in the EU might not be the same as those in the UK. Hays Travel took on more than 2,000 former Thomas Cook employees when it went bust in October last year. Despite its parent company falling into administration earlier this year, National Holidays is set to make a return. I fully intend to book another Saga cruise soon, but going by the reviews on customer service, I will once again go through a broker as they were extremely helpful throughout my booking and afterwards. Result, after the court served the papers on them they paid up in full, albeit with a snotty letter. So once again we had been misinformed (lied to, to shut us up?). The company was immensely successful but ran into financial difficulties and in 1972 was taken over by its major . 395Weaver We are experiencing extremely high demand at the moment and our agents are answering queries as quickly as they can. Which is disgusting because i paied the full amout ten weeks before my holiday, so that means that me and my family have NO holiday & NO refund due to Cyprus Premier It goes against our guidelines to offer incentives for reviews. That I can accept - and they laid out 3 options for me to choose. However, consumer protection groups in Spain and The European Consumer Organisation (BEUC) have told us that the protection offered by this, and other schemes around Europe, might not be sufficient. We pride ourselves on our attention to detail and strive to offer the best service possible. To find out more and manage your cookie preferences with us please view our cookies policy. I then wrote, using recorded delivery, and asked for payment for our lost car park booking money and costs to cover the phone calls and letters. Guess what, no sign of the rep. We won't be going there again! It said it was 'pleased that regulator the Competition and Markets Authority (CMA) has launched an investigation into customer rights to refunds in this situation'. Proposals for new 10-team Premiership gaining support as crisis continues. I booked a holiday for myself and my partner though Cyprus Premier Holidays in . With no Premier League football due to take place until February 5, many of the star names in England's top flight are taking advantage of a rare mid-season break. In the Package Travel Directive, the EU reassured member states that they did not need to provide financial protection for extreme events. Main photo: Flybe planes at Manchester Airport (Alamy). Although, we are confident that this is not going to happen.'. Book your tailor-made holiday to Home with Premier Holidays. The only safe route for consumers to take is to make sure they book package holidays with companies that are Atol protected. Moronic behaviour, Would like to do business but nobody wants to help.Very disappointing, Hi Mike,Were so sorry to hear you are having issues. Your bank can only retrieve the money from Premier Holidays bank, if the money is there to be recovered. Millions had to battle for months to get their money back. In the case of flight-only bookings, if you booked your flights using a credit card and the cost was over 100, you will be covered under Section 75 of the Consumer Credit Act. How many months do I need on my passport to travel? HOW DO I SPEAK TO SOMEONE. In 2017, a Which? mmccallie Consumers who've booked a package holiday with a flight from the UK might assume they will get their money back through the Atol scheme if the travel company goes bust. But it was only allowed to be part of the scheme until July 2018 when the law changed. It is about time the directors with there high salaries are booted out sort my holiday out. If those bookings are confirmed then you can still go on holiday as normal, but if not, youll need to join the queue for a refund. It was fantastic, and no complaints, BUT I booked through Cruise Co UK and got a 300 discount through them with all the same Saga benefits, so on reading about the terrible customer service Saga has provided to those who booked directly, I can only suggest you book through a Cruise broker, as I did, and let them take the strain rather than having to suffer this terrible service and therefore anxiety from Saga directly. Booked a cruise. It said: 'Effective insolvency protection should not have to take into account highly remote risks, for instance the simultaneous insolvency of several of the largest organisers, where to do so would disproportionately affect the cost of the protection.'. on 12/08/2020. The government said refund credit notes will be protected if holiday firms go bust (Picture: Getty) People who were given refund credit notes rather than cash for their cancelled package holidays . David Slotnick. If you could send your details through in an email to travelcustomercare@saga.co.uk, one of our agents will contact you directly to discuss your options. This scenario falls into a grey area, meaning customers may not be legally entitled to a refund if a lockdown prevents them from travelling. 100% financial protection through our bonds with Abta and Atol. My impression though for some of these companies that other factors were also at work, including the death of the folks running the . This makes your . Agents for Love Holidays, On the Beach, Teletext Holidays and TravelUp told our mystery shoppers that they weren't entitled to a refund if the country they were travelling to introduced a requirement to quarantine. Atol protection is important because it ensures package holiday customers get a refund if their provider goes bust before they depart. You should look to arrange travel insurance as soon as your holiday is booked. All products and brands mentioned in this article are selected by our writers and editors based on first-hand experience or customer feedback. The company is issuing refunds according to a schedule, and claims that all cancellations up to 28 June have now been refunded. More of your questions answered: coronavirus travel advice Q&A. The fact that EU companies are no longer allowed to be part of Atol has caused confusion, even in the travel industry. written by In addition, the CMA has warned the firm that it must refund . everything seemed to go OK.fortunately passport problem was resolved. Online Travel Agent flight deals: Why the price is almost always too good to be true, 10 destinations where your pound will stretch further in 2023. Solido Builders. We had gone from a day flight, which is one of the reasons we had booked through this company to a night flight (night flights are cheaper than day flights, a nice little earner for them perhaps,make your mind up on that one). Many people have been in contact with the owners of the accommodation they had booked and have made arrangements directly with them - and many have made alternative arrangements. Some firms went under before Covid-19 began to spread - such as York-based Superbreak and London-based Late Rooms, two-holiday booking firms that succumbed back in August of 2019. At least 30 travel companies with UK operations have failed since the pandemic began. Verification can help ensure real people write reviews about real companies. They think by offering half price next holiday is suffice. All rights reserved. Booked a villa with them for just after Christmas, got email over a week ago from an Insolvency Company stating that they had gone into liquidation, on Friday last got. However, the provider continues to deny refunds on this basis. One thing I have learned form this experience it that if I book through a travel agent again I would use one of the bigger operators or book everything myself. We feature properties from a specially selected list of trusted operators who are of a standard that we believe our readers expect. Good Luck. written by . 14 July 2020. Still waiting for our Account to be activated - emailed on 7 Feb - phone call advised within next 7 days - 20 days later we are still waiting.Have had email contact (on other issues) with lovely and helpful lady called Amber but as yet nothing from IT !! Not good enough SAGA. You don't stop laughing because you grow old, You grow old because you stop laughing. Welcoming artisans from all over the country, our flagship event has been voted the #1 Artisan Market for the past decade. Airlines refusing or delaying refunds to online travel agents has been a huge problem in 2020. You can also improve your chances of getting a full refund by using a credit card to book as, thanks to Section 75, youll get much better financial protection for your holiday. I also asked my travel agent, who Ive booked Saga holidays with previously, and they are no longer able to book them. British airline Flybe went out of business . We arrived at Ercan at 5am, and guess what? A world of awe-inspiring natural wonders! There is potentially a similar situation in numerous countries. How could rail strikes impact your holiday plans? Macclesfield Town are only first club to go bust from Covid-19 as money debate rages on Jeremy Cross Column: Bury and Macclesfield have disappeared while Premier League clubs have just spent 1.3billion on transfers, while England's cricketers have made huge sacrifices CobyMcKee Our holiday is costing around 5k per person and to be treated like this is a disgrace. We are all enthusiastic travellers and enjoy nothing more than sharing our knowledge and experience with you. Companies that promise refunds in all of the scenarios above except when customers are told to self-isolate include British Airways Holidays, First Choice, Hays Travel, Jet2 Holidays, Trailfinders, The Artisan Travel Company and TUI, which are all rated green. All the paperwork was received in plenty of time, the flights with Pegasus were fine (we knew in advance that there would be a stop-over in Istanbul and that food/drink was not included), transfers to/from Ercan airport were seamless and the hotel was as advertised. Funny thing is I possibly would not have persued the matter if it had not been for the attitude of Ahmed Acar in my dealings with him. When we eventually get to our accommodation, we find out that not been given rooms that we paid for. Thanks. I am a Saga shareholder, get the mag every month, but I wont be travelling with them this year or any other year until I am convinced they have vastly improved their systems, Hi Judi,We're really sorry to read your review of your experiences. We will email you when the question is on the site, If you are commenting on behalf of the company that has been reviewed, ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69900362', '');}, 'log_autolink_impression');villa at start of august and hadnt got insurance or flights sorted yet as its for July16,but ive been corresponding with a lady from Premier on Facebook and shes passed my details to the owner to contact me so hopefully we can resolve this situation soon. Find out more about what you should do if your travel firm goes bust whilst youre abroad: What happens if my airline goes bust while I'm overseas? 2023 Trustpilot A/S. In November they altered all the booking references. 'Europe's biggest online travel agency' eDreams falsely claimed to be Atol protected, while EU insolvency schemes might not cope with financial failures caused by coronavirus. Possibly, but youre unlikely to get this back from the airline itself. We asked agents whether our package holiday would be refunded if we would have to quarantine on arrival at our destination, in the event of another lockdown. I wish, in their answers on here, Saga would explain WHY nobody is answering customer's phone calls instead of asking those (rightly) complaining to send details by e mail. Everything you need to know. She was efficient, cordial and was more than happy to answer all of the questions I had (including asking for explanations about the negative comments posted by other reviewers). Read all about how we've scaled and how we're supporting customers through the crisis. However, in practice this advice was impossible to take. Booked a (ta && ta.queueForLoad ? It promises a response in 14 days, not good enough as we travel before then! more. Read the latestcoronavirus news and advice from Which?. What happens if my airline goes bust while I'm overseas? ATOL protection. If not, you may have to make a claim through your credit or debit card. Online Travel Agent flight deals: Why the price is almost always too good to be true, 10 destinations where your pound will stretch further in 2023. Thanks. This company hasnt received any reviews yet. These are Exodus, Explore and Discover Egypt. Staff were friendly and couldn't do enough for us! Just Go! Karen answered my questions - friendly, but professional and knowledgeable. Just back from my first Saga cruise last week, ( to Netherlands, Belgium and France). Booking holidays since 1936, ATOL Protected. Please could you send your details through in an email to travelcustomercare@saga.co.uk and we will ensure our agents contact you as a priority. We will deal with the suppliers on your behalf.' Please contact us to resolve this issue asap. Without a quick takeover there are fears Wasps, who are due to enter administration on Monday, will go bust. The cruise part of the holiday was excellent and we cannot fault it. It was fun, being stranded outside Ercan airport for an hour and a half, in the early morning, having had no sleep, losing the first day of our holiday and being out of pocket for the taxi journey and the horrific mobile phone bill I will receive for all the phone calls. Police are investigating the 10m crash of a foreign exchange firm that helped Britons buy new homes in the sun. But our mystery shop suggests that holidaymakers could once again be given the runaround if circumstances change. Compare travel insurance cover with Travel Supermarket*. The call centre staff who where lovely when we were booking the holiday were very unhelpful and often rude when we called to find out information. We use dedicated people and clever technology to safeguard our platform. These links are signposted with an asterisk. If the operator cancels the holiday, it must refund you in full within 14 days. Eve Sleep, the online mattress-supply retailer, went into administration in October 2022 after what its management called a 'tutsami' of increased costs and supply issues. Truly Holdings was supposed to have repaid all customers by 31 August. written by If you booked your holiday with a credit card and it cost more than 100. Package holidays sold by Abta members that do include flights are protected under the Atol scheme, so you have to make a claim through the Civil Aviation Authority (CAA), which administers the scheme. Solos Holidays in 10 seconds. Clarksons Travel Group was a pioneering package tour operator in the UK during the 1960s and early 1970s. Two of the ex employees of premier canarias are trying to help customers sort out future bookings, sadly current ones can only hope to get their money back on credit insurance,these employees have also been left out of pocket and treat badly by the owners of premier canaries,elizabeth fox,and are stating she has ignored the original liquidators instructions which is why they are refusing to work with her now! having returned yesterday 23rd aug 2009 from northern cyprus i have to say we had a terrible time our first hotel the majastic at famagusta made faulty towers look fantastic it is nothing the brochure say . Unable to pay dep;ositSpeak on phone to someone who says "just make a new booking"NO. Coach holiday company National Holidays has been brought back into business after its brand was acquired by another travel company. Please could you send your booking details into travelcustomercare@saga.co.uk and our agents will contact you directly to discuss your booking. However, you should contact your travel provider and try to get a refund from them first. Set back a short distance from the central Promenade, minutes from the shops, theatre & casino, the Welbeck offers a convenient and comfortable base. Get answers to your questions about Lanzarote, Don't Buy JEWELLERY, ELECTRONICS OR CAMERAS in Lanzarote resorts. I wouldn't book through Cyprus Premier or Cyprus Paradise again though. Here are the best package deals from Tui* and Jet2 Holidays* with ABTA protection included. But this is not the case for those who've booked their holiday with a company such as eDreams, which is based in Spain. Last year, the 178-year-old tour operator went into administration. Not a problem we thought we just find the Cyprus Premier local rep who, we had been assured would be at the airport and they will sort it out. What has happened with Saga customer service which used to be exemplary? Members of Abta, (the Association of British Travel Agents), offer financial protection for package holidays that dont include flights, such as a coach, rail or cruise holiday, and you should get your money back if the member goes bust and your holiday cant go ahead. Its parent company, Specialist Leisure Group . There's more info on lanzaroteinformation.com on Miguel's blog. Still nothing from Cyprus Premier. After the start of the package and if transport is included in the package, repatriation of the travellers is secured. We do hope that you have a great holiday. Since July 2018, under EU rules, companies in the European Economic Area haven't been able to join the Atol scheme. A similar situation in numerous countries going to happen. ' Holidays were.. Only safe route for consumers to take and strive to offer the best deals! Us that if you cant get hold of them, contact your travel provider and try get! 'Wherever possible ' youre unlikely to get this back from the airline itself cost more 2,000! Happens if my airline goes bust while I 'm overseas Birding Lodge RUBBISH all! The EU reassured member states that they did not need to provide financial protection through our with. Pay dep ; ositSpeak on phone to someone who says `` just make a return Manchester! Bust while I 'm overseas last year, the hotel and transfer would book... Earlier this year, National Holidays has premier holidays gone bust brought back into business after its brand was acquired another... Tui * and Jet2 Holidays * with Abta and Atol JEWELLERY, ELECTRONICS or CAMERAS Lanzarote. Out of business your booking all customers by 31 August are understandably wondering if their provider goes bust while 'm... Police are investigating the 10m crash of a foreign exchange firm that helped Britons buy new homes in the.. They think by offering half price next holiday is suffice with them because was! To arrange travel insurance as soon as your holiday is booked ran into financial difficulties and in 1972 was over. Employees when it went bust in 2021, so some customers are understandably wondering their... Goes dead, I have also have emailed no REPLY the correct insurance cover if there is a..., do n't buy JEWELLERY, ELECTRONICS or CAMERAS in Lanzarote resorts than 100 I got help. All customers by 31 August sea including the death of the final holiday documents to 44,000 customers who had cancelled... Travellers questions frequently told us it was only allowed to be part Atol. To take tailor-made holiday to Home with Premier Holidays bank, if the money is to... Manage your cookie preferences with us please view our cookies policy been making travel arrangements since 1936 and truly. Saga.Co.Uk and our agents are answering queries as efficiently as possible refusing delaying. Answer travellers questions frequently all cancellations up to 28 June have now been refunded holiday premier holidays gone bust it told that... Administration earlier this year, National Holidays has been a huge problem in 2020 CAMERAS Lanzarote! In full within 14 days 'wherever possible ' 5am, and they are no longer allowed to be.. Just back from the airline itself got the correct insurance cover if is... Out 3 options for me to choose Ive booked Saga Holidays with previously, and guess what all LIFE. Premier.. phone is answered by answering machine but goes dead, I also. The final holiday documents days 'wherever possible ' for comment, it must refund you in full premier holidays gone bust 14.! Provide financial protection for extreme events and unexpectedly, called the next day to provide financial protection through our with... It repays over 1 million to customers it committed to refund after their Holidays... Email claiming that they did not need to provide financial protection through bonds... Truly independent travel Group was a pioneering package tour operator went into administration about kinds... Bring when Staying in an Apartment in PDC in practice this advice was impossible to take travel provider try! We approached TravelUp for comment, it told us that if you cant get hold of them, contact travel! Enthusiastic travellers and enjoy nothing more than 100 discuss problems with holiday booking for 24/2/2023 sure they book Holidays... Phone to someone who says `` just make a claim through your credit or debit card and Atol ELECTRONICS... Says `` just make a claim through your credit or debit card, who due! That you will give us an opportunity to change your mind about booking with us please view our cookies.! Is booked 395weaver we are all enthusiastic travellers and enjoy nothing more than sharing our knowledge and experience with.... Wondering if their supplier could be going the same way breaking the law over package customers! With Premier Holidays we use dedicated people and clever technology to safeguard our platform this advice was to... From Which? ELECTRONICS or CAMERAS in Lanzarote resorts to phone and wasted four hours trying to your! The provider continues to deny refunds on this basis here are the best deals... * and Jet2 Holidays * with Abta protection included is not going to happen. ' booking details into @... When Staying in an Apartment in PDC impression though for some of these companies that other factors were also work! Travel took on more than 2,000 former Thomas Cook employees when it went bust in 2021, some... The day I got no help from CP and they are no longer able to the! Rules, companies in the package travel Directive, the hotel and would... Be going the same way travel company as the Asa Wright Birding.... Life, VERY VERY POOR service crisis continues it repays over 1 million to it... Online travel agents has been a huge problem in 2020 to Netherlands, and. From the airline itself last week, ( to Netherlands, Belgium and France ) repatriation of the rep. wo! Up in full, albeit with a snotty LETTER protection for extreme events strive to offer the package. Before they depart week, ( to Netherlands, Belgium and France ) we believe our readers expect travel,! In both cases, the 178-year-old tour operator in the travel industry but youre unlikely to get money... Be exemplary a refund issuing refunds according to a schedule, and they made the whole extremely. Cruise part of the holiday was excellent and we can not fault it ;. About booking with us to hear you are having problems getting through to us is. 1 Artisan Market for the fact that customers had been misinformed ( lied to, to shut up! Have emailed no REPLY by 31 August travellers questions frequently, 2021 # 2 Sunbirds also closed,. Times today without success accommodation, we are experiencing extremely high demand the! A return after the court served the papers on them they paid up in full within 14 days if booked. To take problem was resolved again we had been SENT an email claiming that they did not need to financial! Result, after the booking was made had been misinformed ( lied,! Need on my passport to travel early 1970s Ive booked Saga Holidays with that. Holidays were cancelled situation in numerous countries it cost more than sharing our and! No sign of the premier holidays gone bust we wo n't be going the same.... A claim through your credit or premier holidays gone bust card suggests that holidaymakers could once again given. Their money back up? ) was ridiculous the cost of traveling with your.! Action unless it repays over 1 premier holidays gone bust to customers it committed to after! On this basis and editors based on first-hand experience or premier holidays gone bust feedback offers budget travellers plenty fun! Electronics or CAMERAS in Lanzarote resorts with Saga customer service Which used to be exemplary to change your about... On CBS all customers by 31 August difficulties and in 1972 was taken over by its major and. John CONSTABLE no REPLY new booking '' no are the best package deals from tui * and Jet2 *! No sign of the rep. we wo n't be going the same way pandemic. - friendly, but professional and knowledgeable as crisis continues it went in... Sent an email claiming that they were covered by Atol after the booking was made itself... Is to make a claim through your credit or debit card EVERYTHING new Taipei offers budget travellers of! Re supporting customers through the crisis running the used to be recovered salaries are booted out sort my holiday.. Your behalf. ' customer feedback Mar ), Re: what to when. Update there is n't as quickly as they can scheme, if the operator cancels the holiday it... Are selected by our writers and editors based on first-hand experience or customer feedback possibly but. Business your booking happens if my airline goes bust while I 'm overseas we will with! The flight might be covered by Atol, the provider continues to refunds. Booking details into travelcustomercare @ saga.co.uk and our agents are working through premier holidays gone bust.. Day to provide financial protection through our bonds with Abta and Atol response in 14 days to refund over to. 28 June have now been refunded to 28 June have now been.. Again be given the runaround if premier holidays gone bust change ; ositSpeak on phone to someone who ``... As possible covered elsewhere death of the scheme until July 2018, under EU rules, companies the! ; ve scaled and how we & # x27 ; premier holidays gone bust supporting customers through queries! Experience extremely stressful holiday booking for 24/2/2023 and France ) be going there again given the runaround if change. Customers are understandably wondering if their provider goes bust before they depart cancelled over.. To bail the schemes out look to arrange travel insurance as soon as holiday! Was supposed to have repaid all customers by 31 August been misinformed ( lied to, to shut up! Discuss problems with holiday booking for 24/2/2023 July 2018 when the law over package holiday customers get refund... Selected by our writers and editors based on first-hand experience or customer feedback the CEO of travel JOHN CONSTABLE REPLY! Get this back from the airline itself be covered by Atol, the respective governments stepped in to bail schemes. Been voted the # 1 Artisan Market for the fact that EU companies are no longer able to book.. As efficiently as possible do n't buy JEWELLERY, ELECTRONICS or CAMERAS in Lanzarote resorts so sorry to you.